3 Tips for Exceptional Customer Service

In August 2016, the Exchange received 1,069 comments from customers through all channels.

Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes, making rude comments and having no sense of urgency when serving them.

Use these three tips to improve  customer service

1. Greet customers as soon as they enter your area. Customers are our first priority. A simple smile and a “hello” lets customers know you see them and makes you more approachable.
2. Smile! Make your customer’s day with a smile. A smile and a kind word can turn a bad day into a good one.
3. Respect your customer’s time. By showing a sense of urgency and keeping wait times short as a cashier, food-service worker or customer service associate, our customers will appreciate it.

If we make our customers feel important and valued, they will visit us more often.