Family Serving Family: Serving Customers Quickly, Courteously

JB CHARLESTON, S.C. — Charles Brissett, an associate at JB Charleston, S.C., takes “Family Serving Family” and “Serving Those Who Serve” seriously. Brissett comes from a family that has served in the military, and he served for four years in the Air Force.

Right now, his brother-in-law is a Soldier at Fort Bragg, N.C.

Be the Best You Can Be to Serve Those Who Serve

“I try to serve every customer who comes through the doors of our Exchange as quickly, courteously and with as much knowledge as I can provide about what products they want, even if it’s just to give them directions to another department or telling them where there is a good place to eat,” Brissett said.

He believes the core value of Family Serving Family fits the Exchange’s brand very well. Associates work to serve the military family that protects our country and our way of life. He hopes each associate realizes their job at the Exchange is different from other retail environments because of our exclusive customer base and its differing needs.

His Exchange experience has given him valuable insight with PowerZone items and helped him make friends with regular customers. To enhance his customer service skills, he takes training courses from Microsoft and CyberScholar.

“I would highly encourage any PowerZone to take classes to gain knowledge to help your customers buy smarter,” Brissett said.

“We need to show our military customer and retirees why the Exchange should be their first choice when it comes to shopping— better prices on name brands items and exceptional customer
service.”