Retirees: Try These Mypenpay Resources

When logging on to aafesretirement.mypenpay.com for the first time:

Select your Social Security number (SSN) as login preference.

• Enter your SSN with no dashes.
• Enter the password provided.
• Select “Login.”
• Answer three security questions.
• Enter a personal password between six and 20 characters without special characters. It may contain alphabetical characters, numeric characters or both.

Forgot your password? Don’t worry:

• Select “Forgot Password?”
• Select your SSN as login preference.
• Enter your SSN with no dashes.
• Enter your last name as it appears on check or advice.If your last name contains an extension, enter it as Sample  Jr. or Sample, Jr.
• Select  “Submit.”

If you had previously logged in, answer the security questions. If you don’t remember the answers, select “My Password via U.S. Mail” to get it within two business days.

If you receive the message that your account is locked, call 866-471-0368 from 8 a.m. to 6 p.m.