COO Dave Nelson Visits Pacific Region
EVP/COO Dave Nelson made his first official visit to the Pacific Region. Awed with the dedication of associates in mainland Japan, Okinawa and Korea, Nelson said he was proud of the hard-working Pacific team.
Nelson visited the consolidation project in Yokota that brought the former BXTRA into the main store for one-stop shopping.
“This consolidation is a win-win for the Exchange and the customer,” Nelson said. “It creates a better shopping environment while reducing costs.”
Nelson also recognized the Yokota facilities for their amazing operating results, including MILITARY STAR® and average ticket growth.
At the Okinawa Consolidated Exchange, he spent time visiting many retail and food facilities. He was pleased by the customer-ready Kadena AB main store. He then took time to honor store associates for their commitment to service.
It always inspires and motivates me to better support our Exchange team after spending time with associates and seeing all the great things they are doing.
—Dave Nelson, EVP/chief operating officer
At the restaurants, Nelson discussed the importance of the Okinawa Exchange food facilities and how they represent 10 percent of worldwide direct food sales.
Nelson’s last stop was the Korean peninsula facilities: Northern Exchange, Yongsan, Osan AB and a rapidly expanding Camp Humphreys.
While visiting the upgraded shopping center at Osan AB, Nelson remarked, “This layout is extremely inviting to our customers.”
When Nelson stopped at the Yongsan facilities, he once again acknowledged the world class associates he saw throughout the visit.
On his final stop, Nelson visited some of the newest facilities at Camp Humphreys, including the more than 300,000-square-foot shopping center scheduled to open at the end of this year. As he reviewed the plans and schedules, he was impressed with the detailed planning put into the entire Camp Humphrey’s development. He commented how important it is to the community and the Exchange. He also expressed his gratitude to the real estate team who have been working the project since its conception.
Nelson also visited many legacy facilities, undersized stores or installations dealing with a reduction in troops. Everywhere he traveled, he found associates dedicated to the mission, delivering world-class service to Exchange customers.
