December Shoutouts: These Associates ROCK!

Laura Neff
Europe Region/Vilseck, Germany

I just wanted to take the time to say “Thank you” to Ms. Laura. She went above and beyond to make sure I got what I drove all the way from Hohenfels to pick up. Ms. Laura stepped in and took care of it. She was very professional and turned an experience turned into a good one.

Valerie Holmes
Eastern Region/Seymour Johnson AFB, N.C.

Since I am preparing for COT class 18-01, I needed to purchase my uniforms. Valerie, the Military Clothing store manager, spent about 2.5 hours with me, mom and uncle in assisting with the purchase of the majority of my uniforms. She was patient, helpful, and insightful on the entire process. I am saddened that she will no longer be at Seymour Johnson when I reach my new base station due to her retirement. I wish her the best in her endeavors and know that the Exchange will be missing a jewel!

Ted Pennington
Central Region/Fort Hood, Texas

Ted Pennington, the food business manager, has been a great supporter of Soldiers at Fort Hood. Just want to say thank you for the great service you provide the Soldiers. Your dedication and hard work has not been overlooked. Thank you for all you do.

Encarni Keenan
Western Region/U.S. Air Force Academy

I would like to thank Encarni Keenan, manager at the Air Force Academy’s Military Clothing Store. I required some special help with the purchase of a USAF dress uniform, and without the help of Ms. Keenan, it would not have happened. Her guidance, efforts and professionalism in helping me, including arranging for all tailoring during the same-day visit, made the entire process easy and painless. All items that I requested were ordered and waiting for my arrival. I was surprised how easy the entire purchase was thanks to Ms. Keenan. I cannot thank her enough for all that she did on my behalf in obtaining my dress uniform for me. The effort was so greatly appreciated.

Maria Sanchez
HQ/CP Customer Contact Center

A caller stated that she had the highest respect for Maria after she received such outstanding help. She mentioned that Maria has a way of putting people at ease. The customer commended Maria’s expertise and stated that on a scale of 1-10, Maria would be 1,000.