Feedback Wanted About Exchange Health Benefits
Exchange managers are eager to hear feedback on the organization’s health benefits on surveys selected associates and retirees received last month. The results are due Aug 30.
The surveys included:
- Annual member satisfaction survey. This survey measures the opinions of Exchange participants who filed health claims recently. Each year, Aetna processes about 2 million claim transactions for all DoD NAF employers. From that group, Aetna selects a random sample of about 8,000 participants at the Exchange and other NAF agencies to receive the survey. The survey was mailed in early July.
- 2018 CONUS member benefits and communications survey. This is a general survey about the health plan and how the Exchange communicates with associates about it. About 30,000 CONUS employees and retirees of all DoD NAF employers received the survey in late July.
Understanding needs, planning for future
Both surveys were sent from DSS Research in Fort Worth, Texas, a healthcare consulting and research company that has administered the DoD NAF/Aetna surveys for years.
“You can complete the survey on paper and mail it to DSS in the envelope provided or read the instructions for a link to complete it online,” said Julie Emory, the Exchange’s benefits director. “It is very important that we hear from associates about their opinions regarding our health benefits so we can understand their needs and plan for the future.”
Associates and retirees who have lost their copies of the survey can contact Aetna Member Services at the number on their insurance ID cards: 800-367-6276 in the U.S., or overseas at 888-506-2278 and (collect) 813-775-0189.
For general questions and feedback on benefits, associates can visit Alex, eBenefits or contact the Human Resources Support Center, 800-508-8466 or at HRSC@aafes.com. Retirees can reach the Retiree Benefits Call Center at 800-519-3381 or Benefits@aafes.com
I wish I had a survey. I would have filled it out. Being retired and on a fixed income my insurance I have had since 1977 has not benefit me with a $500 deductable. I’d have to have a major illness before insurance will pay anything. My insurance was the best before I hit the age of 65. Now that I’m older it’s just there. Go figure !
Ms. Maloy:
Thank you for writing to your Exchange Post. I will pass your comments along to the benefits people.
Steve Smith
Editor, The Exchange Post
$500.00 deductible is outrageous.. We are losing money on parmicuticals.
Mr. Corigliano:
Thank you for writing to your Exchange Post! I will forward your message along to the folks in benefits.
Steve Smith
Editor, The Exchange
$500 deductible is very high for a person retired.
Mr. Coo:
Thank you for writing to your Exchange Post. I will pass your comments along to our benefits director.
Steve Smith
Editor, The Exchange Post
I had surgery a little while ago and I was told that our deductible for 2 people is $1,500 [family] per year. had to pay surgeon some as our deductile was not met. Is this so?
Ms. Nielsen:
Thank you for writing to your Exchange Post. I’ve forwarded your comments to our benefits folks.
Steve Smith
Editor, The Exchange Post