The Exchange at 125: Real-Time Help Via Call Centers

In 1992, four people sat around a card table answering phones at headquarters— the Army & Air Force Exchange Service’s first call center, which handled inquiries about the Deferred Payment Plan, the forerunner of today’s MILITARY STAR_® card

A year later, the call center moved to the first floor of HQ with about 120 associates. In 2020, 200 associates in the Customer Contact Center field 6,000 calls daily about the Exchange Credit Program and ShopMyExchange.com.