OPERATION: Call Out—Central Region

These Central Region associates understand the meaning of Family Serving Family and serving the Best Customers in the World. They go above and beyond to ensure the Exchange provides service and a taste of home no matter where they serve. Thank you, Chie Moreno, Estevan Sanchez and Cynthia Lucas.

Chie Moreno
Subway Manager
Fort Hood

Our Fort Hood Subway manager, Chie, continues to impress with a year-to-date sales increase of 17.6% above annual financial plan while also improving productivity by 26.7% and MILITARY STAR_® by 11%. These outstanding results are  a testament to her excellent leadership and determination to be the best. By controlling all aspects of her store’s finances, Chie has been able to positively trend her monthly statements, consistently predict end-of-month expectations and always be a positive contributor to the Fort Hood Exchange team!

Estevan Sanchez
Barber
Camp Grayling–Selfridge Air National Guard Base

The summer training season at our remotely located branch stores are a huge part of our ,ission and “We Go Where You Go” is truly a motto for Camp Grayling Barber Estevan Sanchez. Estevan works as a barber from Fort Hood all the way to the Selfridge Exchange and Northern Michigan to Camp Grayling.  He spends his summer providing barber services and taking care of our Soldiers from all over the world who come to Camp Grayling for training. His exceptional work and dedication contribute to the high quality of service the Barber Shop provides, along with the cleanliness and professionalism our customers have come to expect. Estevan often works in extreme conditions with long lines of Soldiers waiting for a cut.  During a two-week Operation Northern Strike NATO exercise this season,he made himself available 24/7.  He provided 1,200 haircuts that generated over $18,000 in sales. Estevan is a great example of Family Serving Family and is truly deserving of this recognition.

Cynthia Lucas
Customer Experience Associate
Maxwell AFB

Cynthia takes the time to create relationships with her customers, remembering previous conversations and taking the time to find out personal things to help them with their purchases. We recently had a customer contact the main store manager regarding the exceptional customer service she received from Cynthia. The customer had surgery in March, keeping her out of the store for a while. During a recent visit to the store with her husband, the customer decided she wasn’t ready to be shopping. She had items she really needed to get but knew her husband wouldn’t be able to locate them in the store.  Remembering Cynthia by name, she called the store asking for her. The customer gave Cynthia the list of items she needed and asked if she would mind helping her out. Cynthia immediately stepped up to be the customer’s personal shopper and found everything the customer was looking for. The customer’s husband came in and paid for the items and when the customer was looking at the purchased items she said, “Cynthia really understood what I was looking for and got exactly what I needed.” In a time when customer service is so important, Cynthia has raised the bar. In the words of our customer, “She’s a keeper!”