OPERATION: Call Out—Western Region

Western Region recognizes John Armstrong, Kevin Owens and Daryl Vail for their outstanding hard work and unwavering dedication to our customers.

John Armstrong
Starbucks Food Service Foreman
Edwards Air Force Base

John is a dedicated leader of the Edwards Starbucks team. His recent completion of the Restaurant Operations Management Academy awarded him the opportunity to develop his leadership skills and provided him insight into his teams’ daily impact on the customer experience. After this realization, John created a heartwarming video on customer service for his final presentation. His influence has led the team to a 15% increase in sales over the annual financial plan year-to-date and a 22% increase in productivity over annual financial plan year-to-date.

Kevin Owens
AT&T Representative
Hill Air Force Base

Hill’s AT&T representative, Kevin Owens, has been with us for 30 days. He has sold 71 wireless lines this past month.  Kevin’s outstanding customer service has put our current year sales at $133,000 and has led Hill Air Force Base to place No. 1 in Western Region. Way to go, Kevin, and thank you for all you do to support the Hill Air Force Base community. You are greatly appreciated!

Daryl Vail
Customer Experience Associate
Goodfellow Air Force Base

Goodfellow Express is honored to have retired Army Veteran CW3 Daryl Vail on board as a customer experience associate.  He retired from the Army in January 2014 out of Fort Stewart, Georgia, and found his way to Goodfellow Air Force Base, Texas, in September 2021. Daryl follows the customer-service standards of a warm greeting, great listening skills, making the right customer suggestions and always closing with a genuine “thank you.”  His popularity is not limited to our adult customers; our young student population walks into the store saying, “Hello Mr. Daryl!  Good to see you today!” Daryl is a great teammate and makes working with him great fun, taking care of our nation’s Warfighters.