OPERATION: Call Out—Pacific Region
Christian Higgins, Marina Johnson and Yu, Sung-Han represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Christian Higgins
Roving Store Worker
Osan Air Base
Christian is an Air Force retiree who has been with us for three years and passionately serves the Osan community. He has a great rapport with our customers, knows many by name, and is committed to providing exceptional customer experiences, often exceeding expectations. Thanks to Christian’s efforts, our year-to-date sales for Department 29 have increased by 20% and our gross profit increased by 17.7%. He is instrumental to our success and an asset to the Osan Exchange. Thank you, Christian!
Marina Johnson
Subway Food Service Foreman
Camp Courtney – Okinawa Exchange
The first day after Typhoon Khanun, most of our food facilities experienced power outages and delayed reopenings. Exemplifying the Exchange’s core values, our food court teams came together as one. Despite her lack of Burger King experience, Marina jumped in to assist, quickly learning to make Burger King sandwiches. Through the hectic recovery process, with a constant smile on her face, she served each customer with care. Despite the shorter hours of operation, Camp Courtney’s Burger King sales increased 50% above average. Thank you, Marina for being a true asset to the Okinawa Exchange!
Yu, Sung-Han
Services Business Technician
Camp Humphreys Exchange
Mr. Yu played a significant role in assisting IT and Aurus teams to solve a major issue with the new Concession Point of Sale tablets. These issues were widespread, negatively impacting our vendor partners’ businesses and their willingness to use the platform, affecting our overall customer service throughout Korea. Through testing and tracking sessions and frequent communication, Mr. Yu was able to help IT identify the error hindering the success of the tablets. This action increased our vendor partners’ performance and our overall customer experience. Thank you, Mr. Yu, for Making it Better!
