Operation: Call Out—Eastern Region

Eastern Region proudly recognizes Laurie Pollard, Lucinda Gonzalez-Turcious and David Dixon for their contributions to and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

Laurie Pollard
Customer Experience Associate
Carlisle Barracks

Laurie’s dedication to the Exchange’s core values has led to her valiant success in the MILITARY STAR card program. She completed an astounding 395 approved applications for our facility in FY 23 versus only 82 for prior year – an increase of 382%!  Her achievement has led to an additional $39,500 being added to our bottom line.  Laurie takes her time educating every customer about the benefits of the MILITARY STAR card. Her accomplishments have led to our store being No. 1 1 in the northeastern area. Laurie’s tenacious attitude and positive demeanor has helped to achieve an astounding $92,752 increase to our direct operating profit, which is a staggering 138% above our annual financial plan. To put it lightly, she has been a superstar here at Carlisle Exchange and we couldn’t be happier to have her as part of our team. Thank you, Laurie, for continuing to demonstrate excellence and dedication to the Exchange mission!

Lucinda Gonzalez-Turcious
Starbucks Food Service Worker
Fort Belvoir

Lucy is the primary barista at Starbucks and has exceptional customer-engagement skills. She starts preparing ahead for our regular customers before they order, paying attention to every detail to make the best drinks ever. Lucy receives great customer comments like, “You are awesome!,” “I love Lucy!,” and “Seeing you in the morning is a great way to start the day!” Lucy is an exceptional example of the our Fort Belvoir associates’ dedication to providing an extraordinary customer experience!

David Dixon
Courier
Andrews Air Force Base

David’s primary position is courier. But with his vast experience, such as his ability to operate a forklift, floor machines, and our large 5-ton truck, he gladly fills in wherever he’s needed. He fills in with receiving at the Express stores when team members are on leave; at the food court to ensure that our patrons have a neat and clean dining experience; and makes sure our food concept deliveries are put away in a timely manner. A regular day for him consists of mail runs, transporting merchandise between facilities, offloading deliveries and vehicle maintenance.  David sets the example every day of Family Serving Family with his dedication to the mission, exemplary teamwork and superb customer service.