OPERATION: Call Out—Central Region
These Central Region associates understand the meaning Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure that the Exchange is providing service and a taste of home no matter where they serve. Thank you, Amber Schroeder, Kimberly Schafer and Doris Benavides.
Amber Schroeder
Services Operations Assistant
Fort Leonard Wood Exchange
Amber oversees the vending operations for Fort Leonard Wood, including the hot new market of unattended retail units. In her six months of being with us, she has pushed our Services results to amazing levels! Amber has overseen the installation of five new unattended retail units with scheduled openings of one per month for the next year. She is actively seeking new locations across the installation and recently participated in a briefing to the Fort Leonard Wood Commanding General, Maj. Gen. Christopher Beck on his tour of our facilities. Her newest opening in a Marine barracks exceeded all estimates, posting $30,000 in sales in the first 21 days of operation! Maj. Gen. Beck was impressed with the operation of the unit—giving Amber and the team great praise for the way they were able to adjust the product offerings overnight, accommodating a healthier food lineup. During 2023, the six Fort Leonard Wood unattended retail units racked up an impressive result of more than $551,000 in sales and approximately $49,500 in income. Amber has been instrumental in helping the Exchange grow the unattended retail unit business and bring in a greater level of convenience to the Fort Leonard Wood community.
Kimberly Schafer
Qdoba Manager
Fort Campbell
Kimberly’s astonishing performance has resulted in five extraordinary excellence assessment scores of 103%. Her friendly, outgoing personality always makes customer visits an enjoyable experience. She consistently goes above and beyond to ensure that customers leave our facility happy. Kimberly’s dedication has provided quality service to our valued customers. She and her team increased our sales by 39.1% year-to-date, our gross profit increased by 1% and our direct operating profit financial plan was showing a -$17,226.  However, with motivation and determination of Kim and her team, we have had a positive result of $157,009. Our store’s sales goal was $944,503 versus annual financial plan, with our year-to-date sales at $1,313,348. Kimberly is an asset to the Exchange and Qdoba!
Doris Benavides
Customer Experience Associate
Fort Sam Houston
Doris came to Fort Sam as a customer experience associate, quickly transitioning into a collateral duty position as a MILITARY STAR ambassador. She provides excellent customer service and engages the customer, then introduces the MILITARY STAR card, explaining its many features and benefits, often drawing an audience and signing up multiple customers at once. Doris is unstoppable! She is truly an amazing MILITARY STAR amabassado and a great asset to the Fort Sam main store and Exchange family!
