OPERATION: Call Out—Pacific Region
Dong Quizon Jr., Victoria R. Echevarria and Chong, Kun-U represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members and retirees, as well as their families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Dong Quizon Jr.
PowerZone Supervisor
Guam/Saipan Exchange
Over the past year as the PowerZone and Hardlines supervisor, Dong has consistently demonstrated exemplary leadership skills, used a proactive and innovative approach, and promoted a positive, cooperative work environment. His outstanding communication skills, attention to detail and dedication to creating the best possible shopping experience make our customers feel valued. Dong and his team were able to achieve a reduction in markdowns in Department 86 by 53% or $147K; an increase in sales for Sports Nutrition by 13% or $7.4K above last year; and a gross profit increase of 8.61% in Department 94 and 8.53% in Department 81. He continues to play a pivotal role in the overall success of the Andersen Main Store, and we are proud to have him as a member of our team!
Victoria R. Echevarria
Popeyes Lead Foreman
Humphreys Exchange
Echevarria uses a proactive approach to improve Popeyes’ speed of service and customer service through teamwork. She has streamlined communication channels, establishing an environment where team members feel valued, heard and empowered. With Echevarria’s problem-solving and positive innovations, our associates are more engaged and motivated to be aligned with the Exchange vision. We are seeing a continuous improvement in speed of service and customer satisfaction and excellence. Echevarria’s efforts have contributed to a 3.8% increase in sales, a 54.6% increase in the bottom line, and first place in MILITARY STAR penetration among Pacific Popeyes with 12.34% in fiscal year 2023.
Chong, Kun-U
Services Operations Assistant
Kunsan Air Base
Mr. Chong has been with the Exchange for more than 20 years. Since moving to the Services team four months ago, he has been an incredible asset. During the holiday season, he proved to be a major team player. He led the annual tree-lighting event for the Force Support Squadron with food trucks and vendors while the services business manager set up for a wine festival at the Officers’ Club. Many family members in the States have ordered flowers to send their loved ones serving at Kusan. Throughout the day on Valentine’s Day, Mr. Chong ran all over base delivering flowers to service members for free. Our overall flower shop sales for Valentine’s Day exceeded prior year by over 33%. Great job Mr. Chong!
