OPERATION: Call Out—Pacific Region

Seiko Negishi, Mark Fredeluces and Yu, Ye-chan represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

Seiko Negishi
Customer Experience Associate
Misawa Air Base

Seiko is versatile, providing outstanding customer service externally and internally. She is happy to share her knowledge with her teammates, ensuring that the entire team  performs exceptionally. Seiko’s optimization of our Center Pad Initiative was instrumental in Misawa main store exceeding goals during fiscal year 2023. Our jewelry sales were: 20.1% in the first quarter, 39.2% in the second quarter, and 25.2% in the third quarter.  Seiko’s passion for customer satisfaction is truly second to none!

Mark Fredeluces
Starbucks Foreman
Hickam Air Force Base

Mark is a brilliant leader, never hesitating to share his knowledge and always providing excellent customer service with a personal touch. He recently spent a few weeks training new baristas. The Hickam Starbucks team receives numerous customer comments each week, This is one of our recent ones: “This is the best Starbucks I’ve ever been to. Mark goes out of his way to ensure my visit is always exemplary.  The team is personable, knows my name, my order and always strives to make it perfect.  They are doing a great job!”  Embodying the mission to serve happiness with every cup, Mark is a true asset to the Hickam Starbucks and the Hawaii Exchange!

Yu, Ye-chan
BBQ Outpost
Korea Northern Exchange

Whether in scorching heat with temperatures nearing 40 degrees Celsius, freezing cold approaching -20 degrees Celsius or fierce winds, the BBQ Outpost team ensures that their food truck opens on time. Ye-chan and his team are truly dedicated to our customers, traveling to remote training sites in the mountains, navigating unfamiliar dirt roads or accommodating small groups of 10 or less. From Rodriguez Range to Camp Tango at K-16, the BBQ Outpost team are the ultimate partners, providing exceptional customer service and unwavering commitment, always ready to serve. They truly exemplify the Exchange motto, “We go, where you go!”