OPERATION: Call Out—Eastern Region

Eastern Region proudly recognizes Diane Storey, Jessica Baker and Fairouz Medjkoune for their contributions and support of the Exchange mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

Diane Storey
Customer Experience Associate
Fort Hamilton

Diane is always courteous and pleasant, and often receives customer praise for her top-notch service.  She leaves an impression and has a huge impact with customers she has previously interacted with while working in softlines, and they often seek her out in Military Clothing for assistance. Diane’s exemplary customer service has significantly contributed to our facility’s financial success—our store is $31,000 year-to-date above last year. She embodies the Exchange core value Family Serving Family.

Jessica Baker
Starbucks Foreman
JB Andrews – Malcolm Grow Hospital

Jessica greets her customers and co-workers with a vibrant attitude and a charming smile. Jessica’s positivity is contagious, always making our days wonderful and joyful. She treats our reccurring customers with the utmost care, making them feel like VIPs, and usually knows their orders before they get to the counter. Jessica is the epitome of a well-rounded associate and knows what great customer service is about!

Fairouz Medjkoune
Panda Express Manager
Fort Drum

Fairouz is an outstanding team member—always providing the best possible care to our service members. On several occasions, she has partnered with the services team, providing giveaway items for concession events to build community support. Fairouz consistently shines bright in the fast-paced environment, exhibiting her dedication to the Exchange core value, Family Serving Family.