#FlashbackFriday: 2005—An SVP Reflects on His Great-Grandmother’s ‘Tortilla University’

Flashback Friday_Javier Cerna

Updated at 12:44 p.m. Sept. 27 to correct Marilyn Cerna’s title.

For National Hispanic Heritage Month, Flashback Friday looks back on the story of Javier Cerna, a 31-year Exchange associate who retired as senior vice president of Western Region in 2005.

That year, Cerna spoke about the education that influenced his childhood and his success at the Exchange. Although he went to a public school, the education he was talking about came from what he called “Tortilla University”—or what he learned from his great-grandmother when he was growing up.

Cerna, his brother and two cousins were born in Eagle Pass, Texas, a town on the Mexican border. Near the school the four boys attended was the small house of Conchita Martinez, Cerna’s 82-year-old great-grandmother. Because their parents worked, the boys would go to her house after school. They’d sit in the kitchen while Martinez cooked tortillas, one at a time, on her gas stove.

“I didn’t realize it at the time,” Cerna said during his presentation, “but every day while she was slowly cooking tortillas, she would bond with us, she would mentor us, she would talk to us about integrity and tell us that we were the most handsome boys in Eagle Pass.”

Martinez talked to the boys about values and respect. She asked them what they learned in school that day and then went over the lesson. She told them that they could be anything that they wanted in life and that they could decide for themselves how far they would go.

“Little did I realize the impact that she had over us the few years that we attended ‘Tortilla University,”’ said Cerna, who graduated from high school when he was 16. He went on to earn a bachelor’s degree in management and a master’s degree in business.

Cerna joined the Exchange in 1974 as a retail college trainee. His career spanned many retail management positions including: Fort Douglas, Utah; Fort Huachuca, Arizona; Fort Bragg (now Fort Liberty), North Carolina; and Eglin AFB in Florida, where he was general manager.

In 1993, he became chief of the Human Resources Development and Training Division. In 1997, he was promoted to vice president, Western Region. In 2001, Cerna served as senior vice president, Central Region. In 2002, he became Senior Vice President, Human Resources. He moved to SVP for Western Region in 2003.

“Although AAFES associates can’t attend my great grandmother’s Tortilla University, they can still strive to be their best, like the four young boys in the story,” he said during his talk. “AAFES is a great company to work for because there are abundant opportunities for promotion if you have integrity, are willing to work hard and believe in your capabilities.”

Cerna’s wife, Marilyn, also worked for the Exchange. She retired in January 2004 as a Senior Human Resources specialist. She had been with the organization 33 years.

Cerna wasn’t the only success story among the boys. Cerna’s cousin, Rolando Santos, had a 25-year career at CNN in multiple executive roles before retiring in 2016 as CEO of CNN Chile. He was the first Latino to win an Emmy for broadcasting on Spanish-language television.

Javier’s brother, David Cerna Jr., became a successful entrepreneur in El Paso His other cousin, Frank Santos, Jr., retired from Xerox as a senior vice president not long before Javier gave his talk.

Sources: Exchange Post archives, Media Moves

6 Comments

  1. Marilyn Cerna on September 27, 2024 at 12:41 pm

    We still love this family story, and thank you for sharing it. But I wasn’t a Senior Labor Relations Specialist. I was a Senior Human Resources Specialist.
    Marilyn Cerna

    • Robert Philpot on September 27, 2024 at 12:46 pm

      Thanks, Ma’am. Story has been corrected and updated.

      Robert Philpot
      The Exchange Post

  2. Brian Lawrence on September 28, 2024 at 3:35 pm

    Love this story! I had the wonderful pleasure to work in Finance and Accounting when Javier and Marilyn worked in HR at HQ. Whenever I had an HR issue they were the most professional and knowledgeable people to handle the situation. Javier was the most friendly and compassionate SVP I ever encountered in my 28 years at the Exchange. It is understandable when you know his backstory and the way he was raised. I’m a better person from knowing and working with him.

  3. Kim Bowling-Nasalroad on September 30, 2024 at 7:52 am

    Thank you for this Flashback and the reminder of the great legacies of leadership in our Exchange family! I worked under Mr. Cerna’s leadership in Western region in the 90’s, and he was instrumental in helping me take the step into management. He always fostered an environment that encouraged growth and development, but also kindness and compassion. I agree with you Brian and believe I am a better person from knowing him, learning from him and watching him lead people with care and concern for our well-being.

  4. Gerald C. (Jerry) Olson on November 15, 2024 at 11:09 am

    What a great story! I remember Javier so very well in the late 80s when he was the Main Store Manager at Ft. Bragg while I traveled the Southeast Exchange Region with the “Sales Plus” group. We were usually among the first to be in the store each morning during my visits to Ft. Bragg and remember Javier greeting the employees, as they arrived, with a hug and a welcome. The camaraderie of his team made every day a joy to work there. Many of his customers also knew Javier by name and would exchange greetings on the sales floor (he would spend most of his time there, and spent little time in the office). He was a true leader, mentor, and friend,

    • Robert Philpot on November 15, 2024 at 11:25 am

      Hi, Herry,

      Thanks for the kind words and for sharing that memory!

      Vr,
      Robert Philpot
      The Exchange Post

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