OPERATION: Call Out—Pacific Region
Michael Dumpson, Chol-sun Pak and Jonathan Cabasag represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees, and their families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Michael Dumpson
MILITARY STAR Ambassador
Okinawa Exchange Kadena Main Store
MILITARY STAR Ambassador Michael Dumpson single handedly earned 55 NEW card applications during August. Every day, he presents new ideas to increase applications and applies them. His hard work and dedication to the MILITARY STAR Card Ambassador program are impeccable. He reaches out to the various commands on the island for opportunities to brief at their respective newcomers’ orientations to get the word out about all the great benefits the card offers. The enthusiasm he brings is infectious, greatly contributing to the overall store having accumulated a total of 136 new MILITARY STAR card accounts in a 60-day period.
Chol-sun Pak
Pizza Hut Concept Manager
Osan Exchange / Osan Food Court
Mr. Chol-sun Pak is a hard-working and dedicated manager. He understands that organizational success is reflected in the behaviors of our team members as they execute corporate strategies to engage both internal and external customers. He consistently demonstrates the ability to teach, coach and encourage team members to operate at high levels of commitment, not only within his own concept but also in leading other concepts to execute and exceed brand standards, enhancing the overall customer experience. His leadership is a true testament to our “Family Serving Family” core value, and this dedication has led to achieving 100% on the FSCC from YUM Brands four times in a row. He takes great pride in his work and frequently works extra hours to support our mission, even when tasks fall outside his concept’s responsibilities. We are deeply grateful and appreciative of all he does.
Jonathan Cabasag
Vending Operations Assistant
Hawaii Exchange, Services Office
Mr. Cabasag is a dedicated vending technician who demonstrated an exceptional work ethic and analytical skills during the focus project to optimize vending operations in Hawaii. He researched more than 400 machines to strategically relocate or remove those that were underperforming. Jonathan collaborated closely with key partners, including NEX, Pepsi and Coca-Cola, to streamline operations and ensure high performance across all vending locations. His efforts paid off, as he successfully exceeded the VMIS goal of maintaining under 5% in low-performing machines across the board. His diligence resulted in impressive performance metrics, with Schofield Barracks achieving a low rate of 3.8% and Hickam AFB even lower at 3.4%. Jonathan’s proactive approach and focus on performance improvement not only benefited the immediate locations but also contributed to the broader goals of the vending program.
