Assignment Provides Inside Look at Exchange’s Worldwide Reach
One in a series highlighting service members assigned to the Exchange.
Who he is: Lt. Col. Glen Miller, U.S. Air Force
His role at the Exchange: Miller is the Regional General Counsel for the Exchange at the Europe, Southwest Asia and Africa Regional Headquarters in Germany. Miller provides comprehensive legal support, (i.e. administrative, ethics, contracts, employment, regulatory, commercial and operational areas of law). His work is crucial in ensuring the smooth operation of the Exchange’s vast network in diverse regions.
Years of experience: Miller is celebrating his 20th year of active duty in the Air Force. He began his military journey in 1997, enlisting in the Army Reserve primarily to pay for college and law school. However, after 9/11, he felt called to serve as an Air Force attorney in the Judge Advocate General (JAG) Corps. In 2004, Miller was approved for release from the Army Reserve to join the Air Force as an active-duty officer. He’s been with the Exchange since 2022.
What has been your favorite part about your time with the Exchange? “The strength of our small but effective team at Sembach (Dirk Reinhard, Chief, German/International Law and Jessica Seyler, Translator/Interpreter) is truly remarkable,” he says, noting their collective expertise in assisting service members. Miller emphasizes the value of global connections, stating, “I’m constantly inspired by the brilliant legal minds across the globe, accessible with just a call or email.” He describes his daily routine, saying, “I can start my day collaborating with John Cox (Regional Counsel in the Pacific) and end it with insights from specialists in Dallas,” which reinforces his sentiment that “every day, I am reminded of how fortunate I am to be part of such a dedicated and passionate community.”
What is one of your favorite experiences you’ve had working with the Exchange? “From a tastebud perspective, sampling some of the delicious treats during my tour of the bakery at Gruenstadt probably tops the list.” His family is excited to live and travel in Europe while his children are old enough to appreciate the experience. Beyond the culinary delights, Miller finds great satisfaction in his work, noting, “It was very satisfying to wrap up our memorandums of agreement with U.S. Air Forces Central and U.S. Army Central, ensuring support for U.S. Central Command installations.”
What is one of your favorite experiences you’ve had involving the Exchange during your time in the Air Force? “I was extremely joyful when I was able to purchase my favorite candy while deployed in Southwest Asia.” However, he also highlights a significant professional moment, stating, “From a legal practice perspective, I was lead prosecution counsel on a court-martial at Dyess Air Force Base, and the surveillance footage from the Exchange was crucial to the case.” He commended the collaboration, noting, “the coordination with the LP team and the store manager was outstanding.” Miller adds that when faced with the compelling evidence they were prepared to present, “the accused pled guilty to all charges,” underscoring the vital role the Exchange played in that legal process.
We Go Where You Go: “Knowing the details better, I am even more impressed.” He highlights conversations with attorneys from other countries’ militaries, noting “they are shocked at both the size of the Exchange and its commitment to provide support to U.S. troops around the world.”
Family Serving Family: “Family Serving Family” carries both literal and metaphorical significance. On the literal side, Miller says, “I didn’t know until I was assigned here that 80% of the Exchange’s 26,000 associates are connected to the military, or that the Exchange has hired more than 60,000 veterans and military spouses since 2013.” He highlights the commitment to military families, noting, “The Exchange gives spouses first consideration for open positions, and the continuity program allows military spouses to transfer when their family has a permanent change of station.” Metaphorically, Miller finds a deep connection in his own career, stating, “while two years is the typical length of a JAG’s assignment, I’m very thankful I can anticipate spending three years here.” He acknowledges the dedication of his colleagues, saying, “my three years here pale in comparison to many who have devoted decades of service to the Exchange.” This level of passion and commitment to their customers, he adds, feels much like the bonds found in a family. Miller concludes, “I feel so welcomed and supported that it seems when I moved to the Exchange, I joined a family.”
