Loyd Brumfield

ICYMI: The Week that was in the Exchange Post

By Loyd Brumfield / August 21, 2020 /

This past week, the Exchange Post introduced associates to high-achieving military students, saluted two Marines from the same unit who each won big prizes and previewed the first all-virtual electronics expo. In case you missed it, here’s a look at this week’s rundown in the Exchange Post:   Exchanges Rewards High-Achieving Military Students with $4,000…

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Western Region Discusses Exchange Priorities During Virtual Conference

By Loyd Brumfield / August 19, 2020 /

When COVID-19 sidelined an annual conference of Exchange managers in Dallas, Western Region leaders still found a way to get together to hear about priorities for the Department of Defense’s largest retailer. About 80 of the region’s main store managers and general managers, along with representatives from Exchange directorates, met during a four-day virtual conference…

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Military Exchanges Join Forces Virtually at Annual Electronics Expo

By Loyd Brumfield / August 17, 2020 /

The Exchange is taking the lead as the 2020 ME3 Military Exchange Electronics Expo heads into uncharted territory. Buyers and electronics sales associates from the Army & Air Force Exchange Service, Navy Exchange Service Command, Marine Corps Exchange and the Coast Guard Exchange will huddle up online from Aug. 17-20 to discuss the latest sales…

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ICYMI: The Week that was in the Exchange Post

By Loyd Brumfield / August 14, 2020 /

This past week, the Exchange Post welcomed the Exchange’s new senior enlisted advisor, ushered in a new way to serve Army communities with the launch of the Digital Garrison app and checked into Exchanges along the East Coast to see how they weathered Hurricane Isaias. In case you missed it, here’s a look at this…

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ICYMI: The Week that was in the Exchange Post

By Loyd Brumfield / August 7, 2020 /

This past week, the Exchange Post highlighted several associates who exemplify the Exchange core value of family serving family. It also said hello to a new senior enlisted advisor in the Pacific, saluted an Exchange GM for service during the COVID-19 pandemic and provided a tour of new dental offices. In case you missed it,…

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125 Years of Family Serving Family – Gloria Sylvia, Northern Alaska General Manager

By Loyd Brumfield / August 6, 2020 /

Gloria Sylvia, the general manager for the Northern Alaska Exchange, describes her 35-year career as a thank-you note.

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ICYMI: ‘Chief Chats’ with Cowboys broadcaster Brad Sham, ‘Lone Survivor’ Marcus Luttrell, NFL’s Ahman Green and the Voice of ‘Super Mario’

By Loyd Brumfield / August 3, 2020 /

Chief Master Sgt. Luis Reyes, the Exchange’s senior enlisted advisor, continues his “Chief Chats” with celebrities from across industries every Tuesday and Thursday.

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ICYMI: The Week that was in the Exchange Post

By Loyd Brumfield / July 31, 2020 /

The Exchange’s 125th anniversary date may have come and gone, but the celebration continues in the Exchange Post with another round of history flashbacks and stories of the associates who bring the core value of family serving family to life. In case you missed it, here’s a look at this week’s rundown in the Exchange…

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The Exchange at 125: D.B. Cooper and the Exchange

By Loyd Brumfield / July 31, 2020 /

On March 22, 1972, Northwest Area Exchange associates operated mobile field exchanges for Soldiers searching for “D.B. Cooper,” an unidentified man who hijacked a Boeing 727 aircraft between Portland, Ore., and Seattle, Wash. He extorted a $200,000 ransom (or $1.2 million in today’s dollars). He—and the money—were never found.  

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The Exchange at 125: Real-Time Help Via Call Centers

By Loyd Brumfield / July 30, 2020 /

In 1992, four people sat around a card table answering phones at headquarters— the Army & Air Force Exchange Service’s first call center, which handled inquiries about the Deferred Payment Plan, the forerunner of today’s MILITARY STAR® card A year later, the call center moved to the first floor of HQ with about 120 associates.…

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