Chris Ward
The Exchange is bringing tastes of home to service members and their families as DoorDash delivery service rolls out to several Army and Air Force installations.
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With shoppers flocking back to Exchange stores worldwide, the organization is intensifying efforts to ensure the military community receives the best customer service. A new customer relations dashboard, which launched this year, shows the impact negative comments have on sales at each Exchange location. Store managers can view a breakdown of customer comments by region,…
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When Emma-Jayne Cariglio began working at the Whiteman AFB Shoppette, she wasn’t expecting it to turn into a career. Twenty years later, she is still with the Exchange as Shoppette manager at Whiteman.
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With the snip of a ribbon, a new era of shopping was launched at Fort Sam Houston as the Army & Air Force Exchange Service formally opened its shopping center.
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He’s back! Hollywood A-lister and businessman Mark Wahlberg will celebrate the first anniversary of “Chief Chat” with his second appearance on the Exchange’s military-exclusive Facebook live broadcast. “Chief Chat,” hosted by Air Force Chief Master Sgt. Kevin Osby, the Exchange’s senior enlisted advisor, debuted in April 2020 at the onset of the pandemic to boost…
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A Fort Polk Quality-of-Life assessment last year determined that military spouse job opportunities in the surrounding area were lacking, especially for those seeking career employment commensurate with education. Many spouses also were seeking opportunities with flexible hours to allow them to spend more time at home. Working with installation leadership, the Exchange is promoting career…
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Exchange Director/CEO Tom Shull recently recognized five Public Affairs Representatives (PARs) for the stellar work in garnering installation-level coverage of the Exchange mission in 2020. The Exchange PAR program is critical for communicating the Exchange’s relevancy and mission to Soldiers, Airmen, Guardians and their families. PARs work with the Exchange’s Dallas-based Public Affairs office to…
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For Fort Bliss Military Clothing Store Manager Bobby Upton, being recognized for assisting military families during times of sorrow was both an honor and a surprise. Fort Bliss Garrison Commander Col. Stu James presented his challenge coin to Upton on behalf of the Casualty Assistance Center. The Casualty Assistance Center ensures military families have support…
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One in a series honoring the Exchange’s 125 years of family serving family When Fort Campbell Exchange custodial worker Alonzo Oldham was hired at the Exchange cafeteria, he could never imagine that he’d still be with the organization 55 years later. “When I was young and heard of people on the job for 20 years,…
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The Exchange, along with the military resale community and Procter & Gamble, will be hosting a virtual ProCamp that kicks off at 12:30 p.m. (CST) on Feb. 16. The event will feature a question and answer session with Washington Football Team defensive tackle Jonathan Allen and Green Bay Packers running back Aaron Jones. Both players…
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