Robert Philpot

2016 Obituaries, Transfers and Retirements

By Robert Philpot / September 1, 2016 /

January 2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October 2016 November 2016 December 2016  

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Eight Great Ways to Engage Shoppers During Product Demos

By Robert Philpot / August 30, 2016 /

Going into Exchanges with his Air Force father, Ricky Cabral loved seeing products being demonstrated. Years later, his managers at Japan’s Yokota AB now say the Exchange hardlines supervisor elevated product demonstration to an art form. During a commissary healthy life-style event, Cabral’s product demos sold nearly $1,200 in SodaStreams, Vitamixes, George Foreman grills, and…

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2015 Annual Report Cover

2015 Exchange Annual Report Released

By Robert Philpot / August 29, 2016 /

The 2015 annual report is now available for viewing. The report acknowledges the tremendous achievements made by the Exchange team throughout 2015 and chronicles many achievements in the exchange system’s landmark 120-year history.

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Work Bucket List Accomplished, I am Leaving the Exchange in Capable Hands

By Robert Philpot / August 24, 2016 /

I remember that day in 2006 when I was named to my dream job: chief operating officer of the world’s greatest retail organization. My “work bucket list” included many things I wanted to accomplish as the Exchange’s senior civilian leader: increase earnings, build future leaders, boost productivity, improve customer and associate satisfaction, control inventory, take…

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These Associates Rock, Customers Say

By Robert Philpot / August 18, 2016 /

Priscilla Sangalang Overseas Region/Andersen AFB, Guam Great customer service was recognized today by Air Force Maj. Butler stationed here on Andersen AFB. He said that Priscilla’s customer service is exceptional. Every time he comes shopping at our store, she provides outstanding customer service from entering the store until he checks out. She never rushes through…

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15 Years Later, Vivid Memories Remain from Serving Downrange Warfighters

By Robert Philpot / August 16, 2016 /

Since the 9/11 terror attacks, more than 4,500 associates have deployed voluntarily to Southwest Asia and the Middle East to serve troops fighting in Afghanistan and Iraq. They returned home with amazing tales of the sights, smells and dangers in lands most Americans only saw on TV. From Ground Zero to Iraq Take Steve Williams, for…

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Exchange Post 2016

By Robert Philpot / August 12, 2016 /

January 2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October 2016 November 2016 November 2016 December 2016

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Mike Howard honored at MSM/GM 2016

Mike Howard Honored at MSM/GM Conference

By Robert Philpot / April 29, 2016 /

The 2016 MSM/GM came to a bittersweet end on Thursday, April 28. Director/CEO Tom Shull honored President/COO Mike Howard as Mike finished out his last MSM/GM conference with the Exchange.

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Watch Taya Kyle Speak at MSM/GM Conference

By Robert Philpot / April 28, 2016 /

Taya Kyle, widow of US Navy SEAL Chris Kyle, author of “American Wife” and military veteran’s family activist, speaks to the Exchange managers at the 2016 MSM/GM Conference. Taya’s moving presentation touched upon four principles: Love, War, Faith, and Renewal.

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Exchange Post 2015

By Robert Philpot / November 16, 2015 /

January 2015 February 2015 March 2015 April 2015 May 2015 June 2015 July 2015 August 2015 September 2015 October 2015 November 2015 December 2015

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