Marla Randolph

From the COO: Introducing the Serving Heroes Champion of the Week Campaign

By Marla Randolph / March 27, 2025 /

Today, the Exchange is launching S, an internal social media campaign highlighting associates whom customers have singled out for praise.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Pacific Region

By Marla Randolph / March 12, 2025 /

Han, Yun-chong; So, Song-sok; and Akiko Yamamura represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Europe/SWA Region

By Marla Randolph / March 12, 2025 /

Dorin Hutuleac, Hakeem Mohamed Husain and Petra Shaw provide outstanding hard work and dedication to our service members. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Eastern Region

By Marla Randolph / March 12, 2025 /

Eastern Region would like to recognize Natalie Ortiz Casiano, Kristen Din and Yvette Howard for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Central Region

By Marla Randolph / March 12, 2025 /

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure that the Exchange is providing service and a taste of home no matter where they serve. Thank you, Evaleena Hopkins, Jacob Slim and Virginia Kilafwasru.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out–Western Region

By Marla Randolph / March 12, 2025 /

Western Region recognizes Zachary Sandland, Concordia Duncan and Sarah Ulibarri for their outstanding hard-work and unwavering dedication to our customers.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Western Region

By Marla Randolph / February 26, 2025 /

Western Region recognizes Yusuke Watanabe, Maritza Rodriguez and Braden Palazzolo for their outstanding hard work and unwavering dedication to our customers.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Central Region

By Marla Randolph / February 26, 2025 /

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World.  They go above and beyond to ensure that the Exchange provides extraordinary service and a taste of home no matter where they serve. Thank you, Hilda Allen, Shellby Stackhouse and Sherry Gonzalez.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Eastern Region

By Marla Randolph / February 26, 2025 /

Eastern Region would like to recognize Grace Abney, Michelle Bullard and Monika Blevins for their contributions and support of the Exchange mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Europe Region

By Marla Randolph / February 26, 2025 /

Arjeta Halimi-Tirolli, Hakan Antinkaya and Brian A. Lickey provide outstanding hard work and dedication to our service members. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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