Tom Shull

Words From the Director/CEO: A Post-First Quarter Update on Exchange Priorities

By Tom Shull / June 10, 2024 /

Team, At the Retail, Food and Services Managers Conference in March, we talked about strategic priorities for 2024, which will build on the successes of recent years. The Exchange continues to move forward and grow stronger. The first quarter of fiscal 2024 has already seen strong results. Earnings were $77 million, up 12% over plan.…

Read More

Words from the Director/CEO: How Exchange Teams Strengthened the Benefit in 2023

By Tom Shull / February 20, 2024 /

With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:

Read More

Rosenberg Named President, Randolph promoted to COO as Reorganization Launches

By Tom Shull / February 13, 2024 /

The Exchange is positioning the organization for the future by significantly integrating retail operations and merchandise functions to improve the customer experience and increase sales and earnings.

Read More

Words from the Director/CEO: Show Your Generosity During the Combined Federal Campaign

By Tom Shull / November 28, 2023 /

Today is Giving Tuesday, and the Combined Federal Campaign, or CFC, provides a simple opportunity for your generosity to support others.

Read More

Words From the Director/CEO: Remembering the Attack That Killed More Than 240 U.S. Service Members in Beirut

By Tom Shull / October 23, 2023 /

Forty years ago today, suicide bombers attacked the barracks of the U.S. and French contingents of a multinational force deployed to keep order in Beirut, Lebanon, during the Lebanese Civil War. Please take a moment today to remember the selfless sacrifice of the heroes who gave their last full measure of devotion

Read More

Words From the Director/CEO: A Midyear Update on Strategic Priorities for 2023

By Tom Shull / September 8, 2023 /

With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.

Read More

Words From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day

By Tom Shull / March 27, 2023 /

“It is a privilege for Team Exchange to do its part, in partnership with The United States of America Vietnam War Commemoration, to celebrate the distinguished service of our Nation’s Vietnam Veterans.”

Read More

Words From the Director/CEO: A Job Well Done in 2022

By Tom Shull / February 6, 2023 /

Congratulations on another successful year! Here is some of what Team Exchange accomplished in FY22.

Read More

Words from the Director/CEO: Associate Feedback Wanted

By Tom Shull / October 11, 2022 /

The annual Associate Engagement and Job Satisfaction (AEJS) survey will be available Oct. 11 through Oct. 19. Please take time to share your feedback.

Read More

Words From the Director/CEO: Strategic Priorities for 2022—A Midyear Update

By Tom Shull / September 13, 2022 /

Team, In the spring, we set aggressive goals to further strengthen the support we are honored to provide military communities around the world. As of August, our year-to-date earnings are $181 million, 73% above financial plan. Congratulations! Team Exchange is exceeding all expectations. To keep this incredible momentum going, sharing a brief update on the…

Read More