MSM/GM Conference Special Edition
“These stellar teammates have been my mentors,” Shull said. “Over the last 10 years, each has played a significant role in teaching me what it truly means to serve those who serve.”
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The theme of the first MSM/GM Conference since 2019 is “Exchange Strong,” words that Director/CEO Tom Shull underscored in opening remarks about the strength of the Exchange, and about plans to build on that strength.
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Even during a normal year, the Fort McCoy Exchange has to be flexible. Fort McCoy is a Total Force Training Center, which means it hosts more than 150,000 outside military personnel for training every year. During the COVID-19 pandemic, the store had to be more resilient than usual to serve troops in training, who come…
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“Hiring Veterans and spouses is a Quality-of-Life force multiplier—they understand military shoppers better than anyone.”
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From what’s happening in eCommerce to our service to troops at the tip of the spear, everything is here. Happy viewing!
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“The recognition they receive with these awards is beyond deserving for their extraordinary efforts.”
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Where have we gone to the tip of the spear? What about our strategic priorities? How about “the numbers?”
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“The Director/CEO Cup celebrates the hard work and dedication of our teams on the front lines of customer service.”
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