Customer Shout-Outs
Andrew Turner Europe Region/Grafenwoehr, Germany I wanted to take a minute to comment on an outstanding customer service experience I had with Andrew in the shoe department. He was very knowledgeable and despite having a heavy work flow and attending to other customers, he made sure my questions were answered and went above and beyond…
Read MoreCharles Smith Overseas Region/KMCC, Germany On Feb. 9, my spouse and I were in the Exchange’s main store at KMCC, where we were looking at artificial plants on display in the furniture department. Charles approached us and inquired if we needed assistance. After noticing that we were looking at the plants, Charles pointed out…
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Read MoreDerrick Bogar Overseas Region/Robinson Barracks, Germany I would like to recognize Derrick Bogar, furniture store manager at Robinson Barracks, for excellent customer service and leadership. Mr. Bogar told us that the sofa we had ordered would not be available for another month, but he went out of his way to send us pictures via email…
Read MoreWilliam Morgan Overseas Region/Mainz-Kastel Car Care Center, Germany I wanted to personally commend William Morgan for the above-and-beyond service I received at the car care center. Although Mr. Morgan was on his break, he observed me having difficulty with the ratchet straps I had just purchased and was trying to learn how to use them…
Read MoreAnja Diana Overseas Region/Grafenwoehr, Germany I was in the Express two weeks ago and want to acknowledge Anja, who was at the front by herself. The store was packed, but instead of worrying about herself and getting her customers through she began to run back and forth between each register trying to get as many…
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Read MoreSuzi Pizzolato Overseas Region/Vicenza, Italy Suzi Pizzolato from Customer Service provided outstanding service. I wanted an item from the home and garden department, but it wasn’t listed in the computer as being in the warehouse. She checked the next day, confirmed it was there, put it aside and called me. When I came in to…
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