ECP

Fort Buchanan Associate Thrives as MILITARY STAR Card Ambassador

By Zach Wright / January 24, 2024 /

Despite personal losses and challenges, Blanca Rivera excelled as a MILITARY STAR card ambassador. Since the start of 2023 fiscal year, Rivera has secured more than 150 applicants, placing her in the top 10 for Eastern Region.

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The Home Stretch: Q3 MILTARY STAR Challenge Cup Standings

By Marisa Conner / November 22, 2023 /

Here are the third-quarter results in the competition. But there’s another quarter to go, and anything could happen.

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Send Us Your Veterans Day Photos—And Watch a Video About Teammates Who Have Served

By Robert Philpot / November 9, 2023 /

Whether your store is honoring those who have served or you’re participating in a parade, we want your Veterans Day photos for a special Flickr album.

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Associates Can Help Shoppers Budget Smarter With MILITARY STAR Pay Your Way Plans

By Marisa Conner / October 12, 2023 /

As the holiday shopping season grows nearer, shoppers will typically purchase more big-ticket items and have larger basket totals overall, which makes it a great time for associates to remind shoppers about MILITARY STAR® Pay Your Way plans.

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Exchange Celebrates Contact Center Teams With Fun Activities for Customer Service Week

By Robert Philpot / October 2, 2023 /

The Exchange’s contact center teams spend most of their time resolving issues for MILITARY STAR® and eComm customers. But during this week, they’ll have some fun in addition to their regular duties,

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And the Winners Are…MILITARY STAR Q2 Challenge Cup Standings

By Chris Ward / September 18, 2023 /

At the start of the fiscal year, MILITARY STAR® introduced a new way for Exchanges to compete for prizes—and bragging rights—with the MILITARY STAR Challenge Cup competition. Find out who the top Exchanges were for the second quarter.

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Words From the Director/CEO: A Midyear Update on Strategic Priorities for 2023

By Tom Shull / September 8, 2023 /

With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.

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Exchange Credit Program Quickly Pivots to Provide Assistance for Guam Cardholders Following Typhoon

By Marisa Conner / June 15, 2023 /

After Super Typhoon Mawar hit Guam on May 24, the Exchange Credit Program (ECP) team sprang into action, assessing how it could help MILITARY STAR® cardmembers affected by the typhoon. Other directorates pitched in to help the ECP team.

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The Results Are In! MILITARY STAR Q1 Challenge Cup Standings

By Marisa Conner / May 31, 2023 /

At the start of the fiscal year, MILITARY STAR® introduced a new way for Exchanges to compete for prizes—and bragging rights—with the MILITARY STAR Challenge Cup competition. Now, the first-quarter results are in. Find out who the top Exchanges are.

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Behind the Scenes: Exchange Teams Collaborate to Celebrate Military Kids

By Keiana Holleman / April 26, 2023 /

Exchange associates across directorates worked together to plan and execute the #MonthOfTheMilitaryChild celebration at PXs and BXs worldwide

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