ECP
As the holiday shopping season grows nearer, shoppers will typically purchase more big-ticket items and have larger basket totals overall, which makes it a great time for associates to remind shoppers about MILITARY STAR® Pay Your Way plans.
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The Exchange’s contact center teams spend most of their time resolving issues for MILITARY STAR® and eComm customers. But during this week, they’ll have some fun in addition to their regular duties,
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At the start of the fiscal year, MILITARY STAR® introduced a new way for Exchanges to compete for prizes—and bragging rights—with the MILITARY STAR Challenge Cup competition. Find out who the top Exchanges were for the second quarter.
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With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.
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After Super Typhoon Mawar hit Guam on May 24, the Exchange Credit Program (ECP) team sprang into action, assessing how it could help MILITARY STAR® cardmembers affected by the typhoon. Other directorates pitched in to help the ECP team.
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At the start of the fiscal year, MILITARY STAR® introduced a new way for Exchanges to compete for prizes—and bragging rights—with the MILITARY STAR Challenge Cup competition. Now, the first-quarter results are in. Find out who the top Exchanges are.
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Exchange associates across directorates worked together to plan and execute the #MonthOfTheMilitaryChild celebration at PXs and BXs worldwide
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The latest awards from the MSM/GM Conference celebrated store teams that generated the highest Exchange Protection Plan sales in 2022.
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The theme of the first MSM/GM Conference since 2019 is “Exchange Strong,” words that Director/CEO Tom Shull underscored in opening remarks about the strength of the Exchange, and about plans to build on that strength.
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Gloria Hutchinson, a customer experience associate at the Hale Koa Exchange in Honolulu, Hawaii, was recognized for her work in supporting and communicating the benefits of the MILITARY STAR card.
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