ECP
The latest awards from the MSM/GM Conference celebrated store teams that generated the highest Exchange Protection Plan sales in 2022.
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The theme of the first MSM/GM Conference since 2019 is “Exchange Strong,” words that Director/CEO Tom Shull underscored in opening remarks about the strength of the Exchange, and about plans to build on that strength.
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Gloria Hutchinson, a customer experience associate at the Hale Koa Exchange in Honolulu, Hawaii, was recognized for her work in supporting and communicating the benefits of the MILITARY STAR card.
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The MILITARY STAR card Your Holiday Bill Is on Us sweepstakes paid off five grand-prize winners’ entire balances and delivered statement credits of $1,000 or $500 to 35 more winners, bringing the sweepstakes’ nine-year total in balances paid to more $345,000.
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Exchanges around the world have a chance to prove their MILITARY STAR® mettle with a new contest to determine the best of the best.
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Congratulations on another successful year! Here is some of what Team Exchange accomplished in FY22.
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“The Credit Program’s mission centers on our customers, and this shows that we produced something that they wanted.”
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For the fifth year in a row, the sweepstakes gave away cash prizes to help members of the military community celebrate the holidays. And there were more winners this year.
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This will be the first Customer Service Week since the Exchange’s contact center separated into two distinct teams—one falling under e-commerce and another under the Exchange Credit Program. So there will be two celebrations.
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In the spring, the Exchange set aggressive goals to further strengthen support for military communities worldwide. Team Exchange has been exceeding expectations with these low-risk, high-value goals, which include using technology to improve customer experience at stores and restaurants, opening more quick-serve program restaurants, increasing DoorDash delivery, intensifying healthcare services, expanding the ShopMyExchange.com assortment and…
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