ECP
This will be the first Customer Service Week since the Exchange’s contact center separated into two distinct teams—one falling under e-commerce and another under the Exchange Credit Program. So there will be two celebrations.
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In the spring, the Exchange set aggressive goals to further strengthen support for military communities worldwide. Team Exchange has been exceeding expectations with these low-risk, high-value goals, which include using technology to improve customer experience at stores and restaurants, opening more quick-serve program restaurants, increasing DoorDash delivery, intensifying healthcare services, expanding the ShopMyExchange.com assortment and…
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Team, In the spring, we set aggressive goals to further strengthen the support we are honored to provide military communities around the world. As of August, our year-to-date earnings are $181 million, 73% above financial plan. Congratulations! Team Exchange is exceeding all expectations. To keep this incredible momentum going, sharing a brief update on the…
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Vandenberg Space Force Base Exchange Computer Operator Julia Carr was telling a shopper about the MILITARY STAR® card last year when she had an idea.
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In 2021, the top 25 associates alone accounted for more than 9,600 new MILITARY STAR accountholders. The Exchange Post chatted with the top five associates, who processed nearly 4,000 MILITARY STAR applications in 2021, and got the inside scoop on how they’ve found success.
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Read about the aggressive, yet achievable, goals to do even more for the communities we are privileged to serve.
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MILITARY STAR’s eighth annual Your Holiday Bill Is on Us sweepstakes paid off holiday bills for five grand-prize winners.
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Since 2020, Month of the Military Child celebration efforts have concentrated on virtual events in line with the Department of Defense’s pandemic safety protocols. Here’s how Exchange teams across the organization worked together bring back fun in-store events.
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This collab is giving fresh-look vibes! New, favorite and exclusive high-quality brands for the entire family shine in this year’s Spring Trend Guide.
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Five grand-prize winners each received a $5,000 check, while five runners-up won $2,000. The winners were automatically entered into the sweepstakes after using their MILITARY STAR card twice at a military exchange and twice at the commissary between Sept. 24 and Oct. 21.
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