HQ

Winter Storm Update: Exchange Headquarters ‘Was Moments Away’ from Losing Critical Connectivity

By Loyd Brumfield / February 25, 2021 /

Exchange Headquarters was reopened to associates Feb. 22—except for some areas of the first and second floors—thanks to round-the-clock work by associates in the IT and Real Estate directorates to repair the damage. Some work was herculean, as associates dealt with an estimated 150,000 square feet of flooding on the second floor. “Some computers sat…

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Winter Storm Update: Dallas HQ Sustains Damage During Historic Freeze

By Loyd Brumfield / February 19, 2021 /

After a 100-year winter storm swept across Texas at the start of the week, crews went into overdrive to repair damage and prepare Exchange Headquarters for a return to limited occupancy. Extreme temperatures and power outages caused waterlines and pipes to burst, flooding parts of the building. Frozen drain lines also thwarted some mechanisms in…

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125 Years of Family Serving Family – Audry McGhee, HQ

By Loyd Brumfield / February 8, 2021 /

One in a series honoring the Exchange’s 125 years of family serving family. The Exchange created an indelible impression on Audry McGhee as a child – an impression that has stuck ever since. “Growing up we used to visit the Exchange and the one thing that I remember is the smiling faces of the associates…

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The Exchange contact center and escalations teams will celebrate Customer Service Week Oct. 7 with a virtual celebration featuring games, giveaways and more.

Exchange Thanks Contact Center Associates During Customer Service Week

By Robert Philpot / October 5, 2020 /

“We want the team to know how much we appreciate everything they do to take care of our customers.”

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Waco DC Gets a Helping Hand from the Exchange’s Senior Enlisted Advisor

By Loyd Brumfield / September 30, 2020 /

The Exchange’s new senior enlisted advisor, Chief Master Sgt. Kevin Osby, made his first official visit to an Exchange facility on Sept. 4, touring the Waco DC. “He’s got some supply-chain experience in his background, so we wanted to invite him here to give him some insight into the distribution centers and what we do,”…

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125 Years of Family Serving Family – Valerie Holland, Loss Prevention

By Loyd Brumfield / September 29, 2020 /

Valerie Holland has racked up several accolades at the Exchange, including three Superior Accomplishment Awards, three Excellence Awards and a Humanitarian Award for helping an associate who was choking.

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ICYMI: The Week that was in the Exchange Post

By Loyd Brumfield / September 25, 2020 /

This week in the Exchange Post, the Exchange partnered with Disney to offer a series of family-friendly virtual activities to military families during COVID-19, Air Force Maj. Anthony Ortiz discussed his longtime relationship with the Exchange as part of a Hispanic Heritage Month virtual presentation, and the Erbil Air Base Exchange brought some much-needed supplies…

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125 Years of Family Serving Family – William Moring, HQ

By Loyd Brumfield / September 24, 2020 /

One in a series honoring the Exchange’s 125 years of family serving family. William Moring got to know the Exchange as a child when he moved from base to base with his father, who had a 35-year career here that included stops at Fort Benning, Maxwell-Gunter Air Force Base, Rickenbacker Air Force Base, Iraq and…

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