IT
The chat feature connects users with a service desk agent in real time for the same full support they would receive with a phone call.
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It looked like something out of a science-fiction or spy movie as Bobby Rushing did his work in the data center at Exchanges headquarters. But this was nonfiction, and Rushing, the Exchange’s IT Infrastructure System Administrator, was closing a chapter of Exchange history. Rushing was decommissioning the Legacy Warehouse Management System (WMS), which had served…
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Learn about one of the easiest and most efficient ways to protect yourself against malware and ransomware.
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The Exchanges requires associates to change work passwords every three months, and the process is easy. Although some associates call the help desk for password-reset assistance, they can change their passwords much more quickly themselves.
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When command leadership at Pacific Region installations approached the Exchange about expanding its military relief partnership to include the Navy-Marine Corps Relief Society (NMCRS), teams from across the Exchange sat down to plan a course of action. It only took one meeting to make it happen.
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If you click on a bad link or file, you could be giving your personal information to a bad actors, so it’s important to know the signs of phishing. And even some of the most careful people can be fooled.
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The IT Directorate always emphasizes vigilance online, whether you’re doing research for work or surfing the net at home. During October, which is Cybersecurity Awareness Month, IT will go further into the hows and whys of safeguarding your information on the web.
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With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.
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