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125 years of Family Serving Family: Jeff Byerly, Regional Fleet Supervisor

By Robert Philpot / April 28, 2021 /

One in a series honoring the Exchange’s 125 years of family serving family Jeff Byerly has worked for the Exchange for 17 years, with plans to have a long career and a rewarding retirement, just as his parents did. Byerly’s father, Ralph, worked for the Exchange from 1974 to 2007 in retail. His mother, Debbie,…

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From Director/CEO Tom Shull: 2021 Strategic Priorities—Driving For Success to Preserve the Benefit

By Tom Shull / April 26, 2021 /

After an unprecedented 2020, Team Exchange is focused on preserving the hard-earned benefit for all who wear the uniform—past, present and future. Six strategic priorities will increase the organization’s relevancy as the Exchange continues to be a crucial non-pay benefit for those we are so honored to serve.

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Exchange Makes Every Day Earth Day with Sustainability Commitment

By Robert Philpot / April 22, 2021 /

Conserve and reduce: The Exchange continues to make sustainability a priority as it serves those who serve.

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Dan Daniel DC Celebrates New Warehouse Technology’s First Anniversary

By Robert Philpot / March 30, 2021 /

It’s been a little over a year since the Dan Daniel Distribution Center finished modernizing its warehouse management technology. And the effort has paid off. For proof, look no further than the Virginia DC’s ability to handle the increase in orders driven by the COVID-19 pandemic. Thanks to the JDA warehouse management system and a…

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For New Puerto Rico DC Manager, Customer Service Comes First

By Robert Philpot / March 25, 2021 /

Six months into his new role as Puerto Rico Distribution Center manager, Angel Torres is more eager than ever to bring the benefit of his 34 years of Exchange retail experience to the DC. “I believe everything we do is based on customer service,” Torres said. “My retail experience helps me do my job, because…

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Thanks to Airlift, Burger King Still Reigns at Andersen AFB

By SSG Mark Kauffman / March 22, 2021 /

The Army & Air Force Exchange Service’s Burger King on Andersen Air Force Base faced a challenge the week of March 1. The restaurant was running low on buns—something that could ultimately dethrone customer satisfaction and the taste of home the Exchange is known for. Because of unforeseen circumstances, the American Bakery in Guam was…

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Winter Storm Update: Central Region Remains Resilient

By Loyd Brumfield / February 24, 2021 /

Exchange stores are recovering after a powerful winter storm devastated Texas and parts of Oklahoma and Louisiana. Most locations remained open. The winter storm, the first of its kind in 100 years, caused waterlines to burst at Headquarters, which knocked computers offline and damaged equipment on the first two floors, forcing the building to close…

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Exchange’s Move from Camp Market to Camp Humphreys Nears Completion

By Loyd Brumfield / January 21, 2021 /

The move is a milestone for the Exchange, which has been operating the distribution center and bakery at Camp Market since 1975 from buildings constructed in the 1930s. An oven that dates to the 1970s, dubbed “Big Bertha,” is still running at the bakery.

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Exchange Truck Design Celebrates Army-Navy Game’s 121-Year History

By Marisa Conner / December 9, 2020 /

The annual Army-Navy Game is returning to its roots, and the Army & Air Force Exchange Service is celebrating the game’s 121-year history with a special truck design.

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Exchanges Weather the Storm Following Tropical Storm Eta

By Robert Philpot / November 12, 2020 /

“We are deeply grateful for the teams on the ground who continue to press forward with the Exchange mission, as well as the support we received from Exchange directorates.”

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