Directorates/Regions

These associates are truly carrying out the Exchange core value, “The courage to use good judgment,” by ensuring they perform their jobs safely, thus saving the Exchange hundreds of thousands of dollars in lost work time, workman’s comp expenses and other costs associated with injuries. Dion Albea, a customer service associate at Fort Stewart, Ga.,…

New federal regulations guide how all federal employees (including Exchange associates) retain their email.   Exchange senior executives and/or policymakers’ emails will be retained indefinitely.  The majority of Exchange associates will fall under a seven-year retention policy. Emails will be automatically deleted seven years after the emails have been sent. If business-related emails are required…

In August 2016, the Exchange received 1,069 comments from customers through all channels. Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes, making rude comments and having no sense of urgency when serving them. Use these three tips to improve  customer service…

Growing the Express means bringing more and healthier options for on-the-go customers. New store concepts, signing and graphics will change the look and feel of the Expresses and improve the customer experience. Focus is on trip need, ease of shopping and increasing the basket. “The BE FIT program will take center stage,” said David Arens,…

Going into Exchanges with his Air Force father, Ricky Cabral loved seeing products being demonstrated. Years later, his managers at Japan’s Yokota AB now say the Exchange hardlines supervisor elevated product demonstration to an art form. During a commissary healthy life-style event, Cabral’s product demos sold nearly $1,200 in SodaStreams, Vitamixes, George Foreman grills, and…