Store Operations
The holidays may be long over, but for the winners of the MILITARY STAR® Your Holiday Bill Is on Us sweepstakes, the best holiday gift came after the new year. The MILITARY STAR credit card program paid more than $40,000 in credit balances for the winners. Five grand-prize winners had their entire bills paid in…
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Call it the gift that keeps on giving. In 2018, the Exchange completed the rollout of the new enterprise point of sale (EPOS) system, bringing the Exchange’s many lines of business together under a unified POS platform. Now, more than two years after the system’s launch, the Exchange’s IT/omni-channel team has leveraged features to realize…
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Exchange Director/CEO Tom Shull recently recognized five Public Affairs Representatives (PARs) for the stellar work in garnering installation-level coverage of the Exchange mission in 2020. The Exchange PAR program is critical for communicating the Exchange’s relevancy and mission to Soldiers, Airmen, Guardians and their families. PARs work with the Exchange’s Dallas-based Public Affairs office to…
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One in a series honoring the Exchange’s 125 years of family serving family. Ed Hicks retired from the Exchange on May 1, 2019, after a 38-year career. He wasn’t gone for long. When the Exchange called, looking to tap into his valuable experience, Hicks immediately said yes—deploying for a sixth time in his career to…
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The Exchange’s weekly BE FIT Facebook live broadcasts are continuing in 2021, highlighting the Department of Defense retailer’s commitment to the readiness and resiliency of the military community. BE FIT ambassador Roy Montez and Air Force Senior Master Sgt. Sonja Berry, the Exchange’s director of Public Health and Food Safety, lead the live workouts Mondays…
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For Fort Bliss Military Clothing Store Manager Bobby Upton, being recognized for assisting military families during times of sorrow was both an honor and a surprise. Fort Bliss Garrison Commander Col. Stu James presented his challenge coin to Upton on behalf of the Casualty Assistance Center. The Casualty Assistance Center ensures military families have support…
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When shoppers use the MILITARY STAR® card, they save—and so does the Exchange. The card brings approximately $468 million in value annually from interest savings and rewards cards for our Warfighters and their families, while saving the Military Resale Community over $26 million a year in credit card processing fees. Understanding the unique benefits the…
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When the management at the Lewis North Express at Joint Base Lewis-McChord challenged associates to step up their MILITARY STAR® applications numbers, the team responded—in a big way. In 2020, the Express processed more than 300 approved applications—about 115 more than the average for Expresses and surpassing some main stores, as well. Their 2020 total…
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Exchange stores are recovering after a powerful winter storm devastated Texas and parts of Oklahoma and Louisiana. Most locations remained open. The winter storm, the first of its kind in 100 years, caused waterlines to burst at Headquarters, which knocked computers offline and damaged equipment on the first two floors, forcing the building to close…
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Christine has voluntarily taken on additional duties at the Express since the pandemic began.
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