IG

ICYMI: The Week That Was in the Exchange Post

By The Exchange Post / June 14, 2024 /

In case you missed it, here’s a look at this week’s coverage.

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IG Initiative Leads to More Frequent Inspections at Exchange Firearms Counters

By Paul Martinez / December 30, 2021 /

The Office of the Inspector General’s review and analysis of firearms-inspection reports conducted by outside agencies uncovered opportunities to improve inspections of the Exchange’s firearm counters. It also revealed that all firearms counters generally operate at a high compliance rate with governing regulations.

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IG Report Highlights Exchange’s Resiliency During COVID-19 Pandemic

By Faith E. Lee / December 15, 2020 /

The report was compiled after collecting information from Disaster Support Group (DSG) meetings, the COVID-19 portal, surveys and panel discussions with directorate leaders.

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IG Will Inspect Program Used to Account for Associates During Disasters

By Yvette Baptiste / January 23, 2020 /

Managers, supervisors and associates, regardless of where they work at the Exchange, must review and update key information on Employee Self-Service.

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Tell Us About Morale at HQ or Your Store . . . We Want to Hear

By LTC Vernon Jakoby / December 4, 2019 /

Although completing the survey isn’t mandatory, it offers a way to be heard and have the IG bring concerns, suggestions or good news stories to top Exchange managers.  

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Inspector General: We’re Here to Help . . . Don’t Run the Other Way

By Lt. Col. Michael Young / July 18, 2019 /

The IG office helps make the Exchange a better place to work and improve the Soldiers, Airmen and families’ quality of lives through goods and services.  

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How Do We Get to Root Causes of Customer Complaints?

By Stephen Groll / July 18, 2019 /

Handling complaints quickly and fully is a great opportunity to enhance relationships with customers and build loyalty, too.

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LEX Course Debuts on Fraud, Waste and Abuse

By Yvette Baptiste / December 14, 2018 /

Don’t be afraid to report fraud, waste and abuse

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LTC Vernon Jakoby and his inspectors, Will Davis, Yvette Baptiste and Gabe Pierce at Kosovo's Camp Film City.

6 Big Things the Inspector General Found Out about the Exchange

By LTC Vernon Jakoby / November 13, 2018 /

Read about what is going good, what needs changing.

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An Ounce of Prevention: Celebrating a Unique Anniversary

By Stephen Groll / October 9, 2018 /

Forty years ago, President Carter created inspector general offices in the federal government, including the one at the Exchange.

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