News

Senior Enlisted Advisor Packs a Lot Into First Tour of Exchange Facilities in Korea and Japan

By Robert Philpot / November 19, 2024 /

At each installation, Martinez met with general managers, toured facilities—including three distribution centers, three bakeries and airline catering—and spoke with associates. The whirlwind trip familiarized Martinez with how deep the Exchange goes in its commitment to serving those who serve and have served.

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Felicia Robinson photo with 129 Years of Family Serving Family logo.

129 Years of Family Serving Family: Felicia Robinson, JBSA-Fort Sam Houston

By Keiana Holleman / November 18, 2024 /

The military spouse is a 20-year associate who, in her current role as certified restaurant trainer, develops the next generation of Exchange restaurant managers

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Celebrating International Fraud Awareness Week with the Fraud, Waste & Abuse Awareness Survey Results

By Faith E. Lee / November 18, 2024 /

Fraud, Waste and Abuse (FWA) hurts our company’s bottom line, damages our reputation, undermines trust in our organization and hurts our customers and associates through increased prices, fewer raises or even layoffs. The good news is that we can all help prevent FWA

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Pacific Region

By Marla Randolph / November 18, 2024 /

Hoe-un Kwon, Aaron Hernandez and Ernesto Sarmiento represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Europe/SWA Region

By Marla Randolph / November 18, 2024 /

The hard work and dedication to our service members provided by Tolun Karaduman, Sam Gregory and Manpreet Singh are outstanding. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Eastern Region

By Marla Randolph / November 18, 2024 /

Eastern Region proudly recognizes Yanelynn Balliram-Pellot, Alisha Bair and Richard Temple for their contributions to and support of the Exchange mission.The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Central Region

By Marla Randolph / November 18, 2024 /

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure that the Exchange is providing service and a taste of home no matter where they serve. Thank you, Kristen Ruiz, Crystal Vowell and Wendy Skapik.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Western Region

By Marla Randolph / November 18, 2024 /

Western Region recognizes Lesley “Kathe” Johnson, Jennifer Faloon and Madhusudan Jangam for their outstanding hard work and unwavering dedication to our customers.

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Veterans Day, Exchange Heroes and More

By Robert Philpot / November 15, 2024 /

This week in the Exchange Post, the Exchange celebrates those who have served with Veterans Day events worldwide—and associates sent us hundreds of photos for a Veterans Day Flickr album; Exchange leaders who are Veterans shared their stories in a HEROES lunch and learn; and today is the last day for the heroes logo design…

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#FlashbackFriday: 1969—Apollo 12 and a New Exchange Launch (But Only One Has Moon Maidens)

By Robert Philpot / November 15, 2024 /

The space-themed grand opening coincided with a holiday theme. Both themes coincided with howling winds and freezing temperatures, neither of which could stop customers from checking out the new store, which replaced facilities that dated to World War II.

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