News

Get to Know the Mission and Unique Customers at Maxwell AFB

By Robert Philpot / May 1, 2017 /

Named in honor of Lt. William Maxwell who, after experiencing engine failure, maneuvered his plane to avoid a group of children. He struck a flag pole and was instantly killed.

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What is Veterans Online Shopping Benefit and What Does it Mean to the Exchange?

By Robert Philpot / April 1, 2017 /

The new Veterans online shopping benefit allows honorably discharged Veterans, regardless of how long they served in the armed forces, to shop on the Exchange’s website, www.shopmyexchange.com, and websites of our sister exchanges. This new policy, which the Pentagon approved this past January, is expected to bring about 13 million Veterans back home to the Exchange family, starting this Veterans Day, Nov. 11.

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Elevating the Customer Experience with Services, Food and Fuel

By Simone Scott / April 1, 2017 /

The Services, Food & Fuel Directorate is a vast network that includes all third-party businesses, vending machines, gift shops, salons, restaurants, movies, Express gas pumps, and lunches in Department of Defense schools overseas.

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Our Bakeries Feed Troops’ Spirits

By Julie Mitchell / April 1, 2017 /

The Exchange takes care troops serving overseas through its four bakeries—three in the Pacific and one in Germany—that produce fresh-baked goods made with American flour, so the bread, buns, rolls, tortillas, cakes, doughnuts and other treats taste just like they do back home.

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An Exchange store associate prepares an online order for the Ship from Store program. Photo by Jessy Macabeo, Exchange merchandise clerk

Ship from Store: Getting Products to Online Shoppers Faster and More Effectively

By Robert Philpot / April 1, 2017 /

The Exchange is revolutionizing the way it delivers shopmyexchange.com orders to service members and their families.

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In the place of a rabbi, Fort Sill Exchange Manager Daniel Wise serves the installation's Jewish community as a "distinctive religious group leader."

This Exchange General Manager Provides For His Communities’ Shopping and Spiritual Needs

By Robert Philpot / April 1, 2017 /

Learn how General Manager Daniel Wise also serves his Jewish “family” at Fort Sill, Okla. – and why he doesn’t expect anything in return.

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SVP Jami Richardson Tells Her Family Story

By Robert Philpot / April 1, 2017 /

Exchange Credit Program SVP Jami Richardson has been with the Exchange 29 years. She left her home in Indiana after college to work at HQ Dallas, Texas. Far from family and friends, Richardson found a new sense of family at the Exchange. But this family serving family story actually began decades before she came to Texas as a field accountant.…

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Popeyes Brings Home the Plates

By Robert Philpot / April 1, 2017 /

Once again, Popeyes’ Exchange restaurants prove they’re among the best.

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Loss Prevention’s CAUGHT Doing the Right Thing

By Robert Philpot / April 1, 2017 /

These associates carry out the Exchange core value “The courage to use good judgment” by performing their jobs safely. They’re saving the Exchange hundreds of thousands of dollars in lost work time and other costs associated with injuries. Click on their pictures to see what they’re doing right!

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Customer Shoutouts: These Associates Rock!

By Robert Philpot / April 1, 2017 /

  Charles Smith Overseas Region/KMCC, Germany On Feb. 9, my spouse and I were in the Exchange’s main store at KMCC, where we were looking at artificial plants on display in the furniture department. Charles approached us and inquired if we needed assistance. After noticing that we were looking at the plants, Charles pointed out…

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