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In August 2016, the Exchange received 1,069 comments from customers through all channels. Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes, making rude comments and having no sense of urgency when serving them. Use these three tips to improve customer service…
Read MoreGrowing the Express means bringing more and healthier options for on-the-go customers. New store concepts, signing and graphics will change the look and feel of the Expresses and improve the customer experience. Focus is on trip need, ease of shopping and increasing the basket. “The BE FIT program will take center stage,” said David Arens,…
Read MoreAnja Diana Overseas Region/Grafenwoehr, Germany I was in the Express two weeks ago and want to acknowledge Anja, who was at the front by herself. The store was packed, but instead of worrying about herself and getting her customers through she began to run back and forth between each register trying to get as many…
Read MoreDuring open enrollment, Nov. 7 – Dec. 2, you can set aside up to $2,550 pre-tax each year in a healthcare flexible spending account to get reimbursed for eligible medical, dental and vision expenses that aren’t covered by your medical plan. In addition to copays, coinsurance and deductibles, these expenses include: Dental work and orthodontia…
Read MoreOpen enrollment starts Nov. 7 and lasts through Dec. 2. During this period, you can make benefit choices and changes for 2017. New website Plus, there’s more online. Visit the new DoD NAF at nafhealthplans.com for all the facts, tools and resources to enroll and make the best use of your Exchange benefits throughout the…
Read MoreOperation CALLOUTS
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Joe, Nancy and Ereneo Copada Joe Copada, his wife, Nancy and father, Ereneo, exemplify the Exchange phrase “family serving family.” The Copadas have served America’s troops and their families for more than 90 years combined. For 30 years, Ereneo, worked in what was then known as the “data processing” department. Joe worked in maintenance and…
Read MoreSuzi Pizzolato Overseas Region/Vicenza, Italy Suzi Pizzolato from Customer Service provided outstanding service. I wanted an item from the home and garden department, but it wasn’t listed in the computer as being in the warehouse. She checked the next day, confirmed it was there, put it aside and called me. When I came in to…
Read MoreSkip time-consuming visits to the urgent-care center if you really don’t need to go. With more than 1 million consultations, a national network of experienced doctors and an average callback time of 10 minutes, Teladoc provides convenient, high-quality healthcare to its members. Teladoc is a feature of DoD NAF medical plans in most U.S states…
Read MoreNov. 7 through Dec. 2 is open enrollment time for medical and dental insurance, other benefits Circle Nov. 7 through Dec. 2 on your calendar as dates to remember. That’s the 2017 open enrollment period when eligible associates can sign up for Exchange benefits. Changes take effect on Jan. 1, 2017. Information on the Exchange’s…
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