News

Director/CEO Tom Shull meets with third-country nationals who work in some contingency locations.

Continuing the Spirit of Selfless Service

By Tom Shull / August 30, 2016 /

From Director/CEO Tom Shull Fifteen years ago, the world witnessed unprecedented destruction in New York City and Washington, D.C. In the ensuing months and years, Exchange associates have served with Soldiers, Airmen, Sailors and Marines, exemplifying our motto—We Go Where You Go. On that September morning, then-Washington Office Director Bob Ellis was waiting for a meeting…

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Soldiers pose with an Exchange associate.

Your Story is Important to Us

By Mike Immler / August 30, 2016 /

I urge all associates who have worked for years at the Exchange to tell us your story of working for our great organization—the experiences, sights and fond memories—so we can have a living repository of people whose boots were on the ground and on the front lines of serving the world’s greatest customers.

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Eight Great Ways to Engage Shoppers During Product Demos

By Robert Philpot / August 30, 2016 /

Going into Exchanges with his Air Force father, Ricky Cabral loved seeing products being demonstrated. Years later, his managers at Japan’s Yokota AB now say the Exchange hardlines supervisor elevated product demonstration to an art form. During a commissary healthy life-style event, Cabral’s product demos sold nearly $1,200 in SodaStreams, Vitamixes, George Foreman grills, and…

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2015 Annual Report Cover

2015 Exchange Annual Report Released

By Robert Philpot / August 29, 2016 /

The 2015 annual report is now available for viewing. The report acknowledges the tremendous achievements made by the Exchange team throughout 2015 and chronicles many achievements in the exchange system’s landmark 120-year history.

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These Associates Rock, Customers Say

By Robert Philpot / August 18, 2016 /

Priscilla Sangalang Overseas Region/Andersen AFB, Guam Great customer service was recognized today by Air Force Maj. Butler stationed here on Andersen AFB. He said that Priscilla’s customer service is exceptional. Every time he comes shopping at our store, she provides outstanding customer service from entering the store until he checks out. She never rushes through…

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15 Years Later, Vivid Memories Remain from Serving Downrange Warfighters

By Robert Philpot / August 16, 2016 /

Since the 9/11 terror attacks, more than 4,500 associates have deployed voluntarily to Southwest Asia and the Middle East to serve troops fighting in Afghanistan and Iraq. They returned home with amazing tales of the sights, smells and dangers in lands most Americans only saw on TV. From Ground Zero to Iraq Take Steve Williams, for…

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