Senior Leadership
IT is partnering with a new service management company called Okta for a more secure password-reset process.
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The Exchange is positioning the organization for the future by significantly integrating retail operations and merchandise functions to improve the customer experience and increase sales and earnings.
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During a family dinner about five years ago, Jason Rosenberg’s older daughter told her family that her middle school was starting an after-school pride club the next day and that she’d be attending the first meeting. “I was a little taken off-guard by that big news,” Rosenberg, Exchange Chief Operating Officer and Diversity Council Chair,…
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“You never know what kind of difference you can make in someone’s life. You always have to teach and coach. Sometimes you have to provide some guidance and sometimes someone might not be doing something the best way, but that’s why you’re there—to always help that team member learn how to be and do better.”
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The Army & Air Force Exchange Service welcomed Army Sgt. Maj. Generose Green as the senior enlisted advisor for its Pacific Region.
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The Exchange’s three core values are Respect Everyone, Courage to Use Good Judgment and Family Serving Family. These are people-focused values that foster our culture of service and support. “Primal Leadership” is one of my favorite leadership books, and it focuses on emotional intelligence with an emphasis on putting people first. One story from the…
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Congratulations on the many successes of 2020! Despite the incredible challenges throughout the COVID-19 pandemic, Team Exchange has much to celebrate as you steadfastly brought mission-essential benefits to Soldiers, Airmen, Retirees, Veterans and military families. Well done! At the onset of the pandemic, we committed to stabilizing our workforce and made it through the year…
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Exchange Director/CEO Tom Shull is a Soldier for Life with a lasting legacy of dedication to service members, Veterans and their families.
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Despite her father serving 21 years in the Air Force and her mother working at the Lackland Air Force Base Exchange, Shelly Milum Armstrong hadn’t given the Exchange much thought when she graduated from college. Plans quickly shifted when the Exchange recruited her for its college trainee program.
Thirty years and eleven moves later, Armstrong is preparing to retire as the Exchange’s Western Region Senior Vice President.
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