EVP/COO

EVP/COO Discusses Her Career, Diversity and What’s Next for the Exchange

By Robert Philpot / August 12, 2024 /

“I want to leave a legacy of trust, compassion and inclusion,” said Randolph, who was named COO in March. “I want to use this platform to foster a positive work environment that promotes engagement, partnership and collaboration.”

Read More

From the MSM/GM Conference: Parting Remarks from the Director/CEO and COO

By Robert Philpot / April 7, 2023 /

Director/CEO Tom Shull and Executive Vice President/COO Jason Rosenberg each delivered uplifiting, grateful messages at the conclusion of the first MSM/GM Conference in four years.

Read More

‘Allyship … is a path for everyone to contribute to diversity and inclusion’

By Robert Philpot / February 23, 2023 /

During a family dinner about five years ago, Jason Rosenberg’s older daughter told her family that her middle school was starting an after-school pride club the next day and that she’d be attending the first meeting. “I was a little taken off-guard by that big news,” Rosenberg, Exchange Chief Operating Officer and Diversity Council Chair,…

Read More

COO Leadership Update: Working Through Adversity

By Jason Rosenberg / November 29, 2021 /

Outstanding leaders step up, especially during tough times, and some common traits and styles allow them and their teams to achieve success. Here are seven leadership traits key to helping lead through adversity and keep yourself, and your teams, ready and resilient.

Read More

COO Leadership Update: How and Why to Network

By Jason Rosenberg / June 8, 2021 /

In the business world, “networking” is a buzzword that gets a lot of attention. Putting in time to build a professional network is an important skill, no matter your role in the organization. Why? Because at the Exchange, we are in the people and relationship business! Every day, Exchange teammates build relationships—associates are making connections…

Read More

COO Leadership Update: The Importance of People-First Leadership

By Jason Rosenberg / March 1, 2021 /

The Exchange’s three core values are Respect Everyone, Courage to Use Good Judgment and Family Serving Family. These are people-focused values that foster our culture of service and support. “Primal Leadership” is one of my favorite leadership books, and it focuses on emotional intelligence with an emphasis on putting people first. One story from the…

Read More

Q&A with the Exchange’s New COO: Meet Jason Rosenberg

By Marisa Conner / November 9, 2020 /

Jason Rosenberg discusses his three-plus decades of service to the Exchange.

Read More

Chief Operating Officer Dave Nelson Retires After 36 Years of Service

By Robert Philpot / October 30, 2020 /

Nelson reflects on his career serving those who serve.

Read More

COO Sees First-Hand How We Serve American Troops in the Balkans

By Robert Philpot / November 14, 2019 /

“This is combat retail at its best.”

Read More

COO Nelson Honors South Korea Associates for Typhoon Recovery Work

By Robert Philpot / October 4, 2019 /

They were coined “for their unwavering dedication and outstanding support during the most challenging circumstances.”

Read More