EVP/COO

From the MSM/GM Conference: Parting Remarks from the Director/CEO and COO

By Robert Philpot / April 7, 2023 /

Director/CEO Tom Shull and Executive Vice President/COO Jason Rosenberg each delivered uplifiting, grateful messages at the conclusion of the first MSM/GM Conference in four years.

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COO Leadership Update: Working Through Adversity

By Jason Rosenberg / November 29, 2021 /

Outstanding leaders step up, especially during tough times, and some common traits and styles allow them and their teams to achieve success. Here are seven leadership traits key to helping lead through adversity and keep yourself, and your teams, ready and resilient.

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COO Leadership Update: How and Why to Network

By Jason Rosenberg / June 8, 2021 /

In the business world, “networking” is a buzzword that gets a lot of attention. Putting in time to build a professional network is an important skill, no matter your role in the organization. Why? Because at the Exchange, we are in the people and relationship business! Every day, Exchange teammates build relationships—associates are making connections…

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COO Sees First-Hand How We Serve American Troops in the Balkans

By Robert Philpot / November 14, 2019 /

“This is combat retail at its best.”

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COO Nelson Honors South Korea Associates for Typhoon Recovery Work

By Robert Philpot / October 4, 2019 /

They were coined “for their unwavering dedication and outstanding support during the most challenging circumstances.”

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Hidden gems -- sales clerk brings sparkle to exchange patrons' lives

From the COO: What Makes the Exchange Stand Out from the Rest

By Dave Nelson / May 2, 2018 /

The Exchange’s passionate associates exemplify our core value Family Serving Family, making the organization stand above the rest in the retail industry.

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Exchange Chief Operating Officer Dave Nelson

Reflecting on Past Successes and New Opportunities

By Dave Nelson / January 3, 2018 /

January is always a great time to reflect on the successes and challenges of the past 12 months as goals and expectations are set for the coming year. Simply put, January is a clean slate that offers 365 days of opportunities.

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Taking the Lead to Serve Those Who Serve

By Dave Nelson / November 1, 2017 /

Not only are you a leader for your customers, but you are leaders to your fellow associates as well.

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Four Core Competencies for Effective Leaders

By Dave Nelson / September 1, 2017 /

During the past several Exchange Post articles, and more recently in my monthly “Taking Care of People is Good for Business” messages, you may have noticed a focus on the need for us to further develop our competencies as we improve ourselves to be even more effective. People who have the best competencies have what…

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Associate Nicholas Goya from Okinawa welcomes COO Dave Nelson to his facility.

COO Dave Nelson Visits Pacific Region

By Robert Philpot / August 1, 2017 /

EVP/COO Dave Nelson made his first official visit to the Pacific Region. Awed with the dedication of associates in mainland Japan, Okinawa and Korea, Nelson said he was proud the hard-working Pacific team was part of the Exchange family.

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