Director/CEO

‘We Didn’t Miss a Beat,’ Shull Tells American Logistics Association

By Julie Mitchell / August 26, 2020 /

From the onset of the COVID-19 pandemic, the Army & Air Force Exchange Service has remained mission essential. The Department of Defense retailer’s agility is proving to be a force multiplier in protecting the force as strategic shifts ensure the Exchange benefit remains strong for many years to come. During an American Logistics Association/Exchange virtual…

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The Exchange at 125: Transitioning to a Civilian Leader

By Robert Philpot / July 6, 2020 /

The West Point and Harvard Business School graduate and former CEO of consumer and retail companies brought extensive experience to the Exchange during a time of fiscal uncertainty.

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Words from Director/CEO Tom Shull: In Uncertain Times, Exchange Doing All It Can To Ensure Well-Being of Associates

By Tom Shull / March 12, 2020 /

Your Exchange team . . . . remains vigilant in our commitment to provide our associates and the best customers in the world a safe, clean and friendly shopping and working experience. 

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Words from Director/CEO Tom Shull: Exchange Needs Your Help in Honoring Vietnam Veterans

By Tom Shull / March 2, 2020 /

Our Vietnam Veterans made great sacrifices and served honorably. Please help the Exchange let them know they are not forgotten.

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Words from Director/CEO Tom Shull: How You Strengthened the Exchange Benefit in 2019

By Tom Shull / January 27, 2020 /

Amid the challenges of the ever-changing retail industry—which saw more than 9,300 retail stores close in 2019—you have provided exceptional service to Warfighters and their families.

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Words from Director/CEO Tom Shull: Holiday Sales Season Starts Strong

By Tom Shull / November 22, 2019 /

Many in the military community spend their holidays away from their families and loved ones. Thank you for your service to our heroes far from home.

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Director/CEO Tom Shull Presents Coins to Tyndall Associates for Work After Hurricane

By Marisa Conner / October 16, 2019 /

‘Your actions demonstrate the true spirit of ‘Family Serving Family.’

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‘The Light of Hope’: Exchange Remains Beacon for Tyndall One Year After Hurricane Michael

By Tom Shull / October 15, 2019 /

“These associates’ passion and commitment to serving Airmen and families, as well as the many troops called in to help with the recovery, shined through the darkness cast by the hurricane.”

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Graphic Designer at HQ Wins Director/CEO Challenge Coin Contest

By Sgt. 1st Class Tim Meyer / July 11, 2019 /

The coin is “the perfect symbol of who we are and who we serve.” 

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Every member of the Exchange team will play a role in making this another year for the record books.

From Director/CEO Tom Shull – 2019 Strategic Priorities: Keeping the Exchange Relevant

By Tom Shull / May 28, 2019 /

The Exchange is leaning forward to further strengthen the hard-earned benefit we are honored to provide Warfighters past, present and future.

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