Director/CEO
Show your Exchange pride each and every day. Share your journey, tell our story and join me in letting the world know the Exchange is like no other. With a mission to serve Soldiers, Airmen and their families wherever they go, the Exchange is unique. As a member of the Exchange team, you play an…
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From Director/CEO Tom Shull Fifteen years ago, the world witnessed unprecedented destruction in New York City and Washington, D.C. In the ensuing months and years, Exchange associates have served with Soldiers, Airmen, Sailors and Marines, exemplifying our motto—We Go Where You Go. On that September morning, then-Washington Office Director Bob Ellis was waiting for a meeting…
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Two valued team members, our Chief Financial Officer Renee Figge and President/Chief Operating Officer Mike Howard, are readying to enjoy the rewards of the Exchange’s unmatched deferred compensation plan as they embark on new journeys in retirement. Originally a management trainee, Renee dedicated three decades to protecting and preserving the Exchange’s fiscal health in our…
Read MoreThis month, the Exchange celebrates 121 years of serving Soldiers, Airmen and their families. A lot has changed in those 12-plus decades. What began on the American frontier as individual Army post exchanges, often one-room stores, is now a single global $8.5 billion enterprise and No. 52 on the National Retail Federation’s top 100 retailers…
Read MoreAs I write this column, the Exchange has just wrapped up the 2016 MSM/GM conference. GMs, MSMs and key headquarters executives coming together, sharing ideas strengthen us as a team as we confront the challenges of a shrinking military and an ever-increasing competitive retail environment. It was inspiring to recognize the many deserving Exchanges that…
Read MoreWe are a free nation because of these great Americans. We remain free because of the people we have the privilege to serve today. On Memorial Day, the nation pauses to honor service members who, in Abraham Lincoln’s words, “gave the last full measure of devotion” while serving our nation. We are a free nation…
Read MoreCongratulations! It is Truly an Honor to Serve with Each of You I have exciting news to share about the Exchange’s 2015 financials. I have seen the preliminary results, and our team can be proud of what is projected to be record-setting dividends for the past year. Once we have the final results, I will share…
Read MoreExceptional Results are Work of Entire Team We appreciate you! I begin this month’s column by thanking each of you for your dedication, commitment and passion in serving our country’s Soldiers, Airmen and their families. Impressively, earnings have been very strong at $367 million—almost 7 percent better than expected. These exceptional results are the work…
Read MoreTell Customers, Coworkers of Your Military Connections Happy new fiscal year! 2015 has come to a close, a year in which we celebrated 120 years of service and support. How fortunate we are to continue a legacy 12 decades in the making. The start of any new year is an opportunity to reflect upon the…
Read MoreEight stores in three countries in four days Happy New Year! It’s hard to believe just a few short months ago, we were celebrating our 120th anniversary in the heat of summer. With our biggest shopping season just wrapped up, our thoughts turn to preparing for the annual inventory and then focusing on our initiatives…
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