EVP/SVP

SVP Exchange Credit Program Jami Richardson’s Top Priorities for 2017

By Robert Philpot / August 1, 2017 /

What does the Exchange Credit Program do for the organization? The Exchange Credit Program operates the MILITARY STAR® credit card program for the Army, Air Force, Navy, Marine Corps and Coast Guard exchanges. Our core mission is to offer responsible credit solutions to enhance the lives of service members and their families. With more than…

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Customer Experience is Key for SVP Karen Cardin

By Robert Philpot / June 1, 2017 /

The eCommerce/customer experience team consists of the e-commerce store functions and the omni-channel marketing functions for the Exchange. It is paramount for customers to have the same seamless and frictionless experience no matter how they shop—brick and mortar, website or mobile.

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Omni Channel SVP Mickey Bradford (center) and EVP/Chief Logistics Officer Karen Stack congratulate associate Michael Chastain at the grand opening of the Germersheim Distribution Center.

Omni Channel SVP Mickey Bradford on Delivering a Complete Customer Experience

By Robert Philpot / April 1, 2017 /

Michael “Mickey” Bradford is the SVP of the new Omni Channel Directorate established January.The Exchange Post sat down with Bradford to learn more about the directorate and his plans for the future in this month’s executive profile.

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Chief Financial Officer Jim Jordan celebrates Customer Service week with Senior Vice President Jami Richardson, Olympic Gold Medalist Michelle Carter and President and Chief Merchandising Officer Ana Middleton.

EVP/CFO Jim Jordan – My Top Priority: the Success of the Exchange

By Robert Philpot / October 31, 2016 /

I want everyone to know I take my responsibility as the financial steward of the Exchange very seriously. I am here to not only look out for Exchange associates, but also for the continued benefit of our military members.

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