Senior Leadership Editorials
A large part of what makes the Exchange unique is our capability and dedication to care for service members far from home. We provide to our heroes in far-flung corners of the world the familiar products, dining experiences, fresh-baked goods made with American ingredients, nutritious and affordable school lunches for Warfighters’ children, combat uniforms below cost and gasoline prices significantly lower than those found on the European economy.
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EVP/COO Dave Nelson made his first official visit to the Pacific Region. Awed with the dedication of associates in mainland Japan, Okinawa and Korea, Nelson said he was proud the hard-working Pacific team was part of the Exchange family.
Read MoreWhat does the Exchange Credit Program do for the organization? The Exchange Credit Program operates the MILITARY STAR® credit card program for the Army, Air Force, Navy, Marine Corps and Coast Guard exchanges. Our core mission is to offer responsible credit solutions to enhance the lives of service members and their families. With more than…
Read MoreOur 2016 Annual Report is now online and chock full of details regarding many of the Exchange’s amazing achievements last year.
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As the Exchange celebrate its 122nd anniversary, we are again reminded of our rich history of serving those who serve, going wherever our Nation’s Warfighters go.
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In May, many of our teammates had the opportunity to hear Melissa Stockwell present at the Express seminar in Orlando. A highly decorated Soldier who was injured in Iraq on April 13, 2004, Melissa lost her left leg above her knee to a roadside bomb on the streets of Iraq.
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Emerging international challenges in Europe and Southwest Asia required us recently to reexamine the Exchange’s overseas capabilities to ensure we can fully support the ever-growing number of important bilateral and multilateral military exercises and training involving thousands of additional U.S. troops.
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The eCommerce/customer experience team consists of the e-commerce store functions and the omni-channel marketing functions for the Exchange. It is paramount for customers to have the same seamless and frictionless experience no matter how they shop—brick and mortar, website or mobile.
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The Army & Air Force Exchange Service, Coast Guard Exchange, Marine Corps Exchange and Navy Exchange are honored to finally recognize our Veterans’ time in uniform. Confirming Veterans’ eligibility to shop in advance of Nov. 11 is critical to efforts to properly welcome them back to their military family.
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Customer service is a topic any worthwhile organization takes seriously. A company may have the best product selection at the best prices, but a poor customer experience can undermine all of that in one interaction.
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