Senior Leadership Editorials
Happy holidays! This month, we are privileged to celebrate this special time of year with our family, at home and at the Exchange. This is a time to reflect on the year that was and look forward to the new one ahead.
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What will your legacy be? If you think about it, the vast majority of our associates know the policies, programs and requirements for completing their duties. Why then are some more effective than others?
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For many Americans, November is a time of football and friends—it is also a time to give thanks. As I have done for the past four years, it is you—the spouses, veterans, patriots and wounded warriors who make up the Exchange team—who I will be thinking of this Thanksgiving.
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I want everyone to know I take my responsibility as the financial steward of the Exchange very seriously. I am here to not only look out for Exchange associates, but also for the continued benefit of our military members.
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Show your Exchange pride each and every day. Share your journey, tell our story and join me in letting the world know the Exchange is like no other. With a mission to serve Soldiers, Airmen and their families wherever they go, the Exchange is unique. As a member of the Exchange team, you play an…
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My responsibility is to ensure our people have the resources they need to meet the objective and are on track. We have tremendous talent at the Exchange who often have the best ideas, so I need to get out of their way and allow them to run with it.
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From Director/CEO Tom Shull Fifteen years ago, the world witnessed unprecedented destruction in New York City and Washington, D.C. In the ensuing months and years, Exchange associates have served with Soldiers, Airmen, Sailors and Marines, exemplifying our motto—We Go Where You Go. On that September morning, then-Washington Office Director Bob Ellis was waiting for a meeting…
Read MoreI remember that day in 2006 when I was named to my dream job: chief operating officer of the world’s greatest retail organization. My “work bucket list” included many things I wanted to accomplish as the Exchange’s senior civilian leader: increase earnings, build future leaders, boost productivity, improve customer and associate satisfaction, control inventory, take…
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Two valued team members, our Chief Financial Officer Renee Figge and President/Chief Operating Officer Mike Howard, are readying to enjoy the rewards of the Exchange’s unmatched deferred compensation plan as they embark on new journeys in retirement. Originally a management trainee, Renee dedicated three decades to protecting and preserving the Exchange’s fiscal health in our…
Read MoreThis month, the Exchange celebrates 121 years of serving Soldiers, Airmen and their families. A lot has changed in those 12-plus decades. What began on the American frontier as individual Army post exchanges, often one-room stores, is now a single global $8.5 billion enterprise and No. 52 on the National Retail Federation’s top 100 retailers…
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