Senior Leadership Editorials

New Password Reset System Helps Keep Users—and the Exchange—Safe

By Chad Lucas / August 22, 2024 /

IT is partnering with a new service management company called Okta for a more secure password-reset process.

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EVP/COO Discusses Her Career, Diversity and What’s Next for the Exchange

By Robert Philpot / August 12, 2024 /

“I want to leave a legacy of trust, compassion and inclusion,” said Randolph, who was named COO in March. “I want to use this platform to foster a positive work environment that promotes engagement, partnership and collaboration.”

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Take the Associate Engagement and Job Satisfaction Survey

By Tom Shull / July 17, 2024 /

This year’s survey, which will be available through July 31, will feature more actionable and measurable questions aimed at benchmarking associate satisfaction and engagement within the Exchange.

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Head shot of Exchange Director/CEO Tom Shull on blue background.

Exchange is Now 52nd-Largest Retailer in United States

By Tom Shull / July 15, 2024 /

According to the National Retail Federation’s annual list of the best-performing retailers, the Exchange is now outperforming major retailers such as Hobby Lobby and JCPenney.

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In Memoria – Senator Jim Inhofe

By Tom Shull / July 11, 2024 /

Oklahoma’s longest-serving U.S. senator, Jim Inhofe passed away this week at age 89. He was a staunch advocate of the hard-earned benefits the Exchange is honored to provide service members and their families.

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Artist's rendering of MILITARY STAR logo.

ECP Collaborates with Discover® Global Network to Expand MILITARY STAR Card Acceptance

By Tommy Ward / July 9, 2024 /

This fall, the Exchange Credit Program is taking a historic step toward making the MILITARY STAR® the one card for the military community.

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ICYMI: The Week That Was in the Exchange Post

By The Exchange Post / June 14, 2024 /

In case you missed it, here’s a look at this week’s coverage.

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Director/CEO Tom Shull Opens Managers’ Conference With Message of Unity, Strength

By Robert Philpot / March 25, 2024 /

Leading cheers of “Better Together,” the theme of the Exchange’s first Retail, Food and Services Managers’ Conference, Director/CEO Tom Shull kicked off the conference with a message emphasizing unity and strength.

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Words from the Director/CEO: How Exchange Teams Strengthened the Benefit in 2023

By Tom Shull / February 20, 2024 /

With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:

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Rosenberg Named President, Randolph promoted to COO as Reorganization Launches

By Tom Shull / February 13, 2024 /

The Exchange is positioning the organization for the future by significantly integrating retail operations and merchandise functions to improve the customer experience and increase sales and earnings.

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