Senior Leadership Editorials

Director/CEO Tom Shull Opens MSM/GM Conference With Message About Exchange Strength

By Robert Philpot / April 3, 2023 /

The theme of the first MSM/GM Conference since 2019 is “Exchange Strong,” words that Director/CEO Tom Shull underscored in opening remarks about the strength of the Exchange, and about plans to build on that strength.

Read More

Words From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day

By Tom Shull / March 27, 2023 /

“It is a privilege for Team Exchange to do its part, in partnership with The United States of America Vietnam War Commemoration, to celebrate the distinguished service of our Nation’s Vietnam Veterans.”

Read More

‘Allyship … is a path for everyone to contribute to diversity and inclusion’

By Robert Philpot / February 23, 2023 /

During a family dinner about five years ago, Jason Rosenberg’s older daughter told her family that her middle school was starting an after-school pride club the next day and that she’d be attending the first meeting. “I was a little taken off-guard by that big news,” Rosenberg, Exchange Chief Operating Officer and Diversity Council Chair,…

Read More

ICYMI: Mr. Shull’s FY22 Wrap-Up Column

By The Exchange Post / February 14, 2023 /

ICYMI, Exchange Director/CEO Tom Shull looks back at another year of innovation and resilience.

Read More

Words From the Director/CEO: A Job Well Done in 2022

By Tom Shull / February 6, 2023 /

Congratulations on another successful year! Here is some of what Team Exchange accomplished in FY22.

Read More

‘Quality-of-Life Support Begins with All of You,’ Shull tells ALA

By Julie Mitchell / October 13, 2022 /

Exchange Director/CEO Tom Shull was among military resale leaders addressing the attendees on Oct. 13 at ALA’s first in-person national convention since the COVID-19 pandemic.

Read More

Words from the Director/CEO: Associate Feedback Wanted

By Tom Shull / October 11, 2022 /

The annual Associate Engagement and Job Satisfaction (AEJS) survey will be available Oct. 11 through Oct. 19. Please take time to share your feedback.

Read More

ICYMI: Mr. Shull’s Midyear Update

By Robert Philpot / September 21, 2022 /

In the spring, the Exchange set aggressive goals to further strengthen support for military communities worldwide. Team Exchange has been exceeding expectations with these low-risk, high-value goals, which include using technology to improve customer experience at stores and restaurants, opening more quick-serve program restaurants, increasing DoorDash delivery, intensifying healthcare services, expanding the ShopMyExchange.com assortment and…

Read More

Words From the Director/CEO: Strategic Priorities for 2022—A Midyear Update

By Tom Shull / September 13, 2022 /

Team, In the spring, we set aggressive goals to further strengthen the support we are honored to provide military communities around the world. As of August, our year-to-date earnings are $181 million, 73% above financial plan. Congratulations! Team Exchange is exceeding all expectations. To keep this incredible momentum going, sharing a brief update on the…

Read More

Serving Those Who Serve: Exchange Generates $205M to Support Quality-of-Life Programs  

By Tom Shull / June 23, 2022 /

Hear from Director/CEO Tom Shull on this great accomplishment and other achievements from the past year.

Read More