Senior Leadership Editorials

Words From the Director/CEO: Strategic Priorities for 2022—A Midyear Update

By Tom Shull / September 13, 2022 /

Team, In the spring, we set aggressive goals to further strengthen the support we are honored to provide military communities around the world. As of August, our year-to-date earnings are $181 million, 73% above financial plan. Congratulations! Team Exchange is exceeding all expectations. To keep this incredible momentum going, sharing a brief update on the…

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Serving Those Who Serve: Exchange Generates $205M to Support Quality-of-Life Programs  

By Tom Shull / June 23, 2022 /

Hear from Director/CEO Tom Shull on this great accomplishment and other achievements from the past year.

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Words From the Director/CEO: Strategic Priorities for 2022

By Tom Shull / May 18, 2022 /

Read about the aggressive, yet achievable, goals to do even more for the communities we are privileged to serve.

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From the Director/CEO: Saying Goodbye to a Hero, Robert C. ‘Bud’ McFarlane

By Tom Shull / May 13, 2022 /

Team Exchange, On Thursday, May 12, a distinguished member of our extended Exchange family, President Ronald Reagan’s former National Security Advisor Robert C. “Bud” McFarlane, passed away at the age of 84. As a Naval Academy graduate, combat Veteran, White House Fellow, respected diplomat, Cold War strategist and devoted husband, father and grandfather, Bud answered…

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Words From the Director/CEO: Why We Commemorate Vietnam War Veterans Day

By Tom Shull / March 24, 2022 /

The fact that this day was established more than 40 years after the war ended is a reminder of the battles our Veterans fought long after leaving Vietnam.

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Words from Director/CEO Tom Shull: Strengthening the Benefit in 2021

By Tom Shull / February 2, 2022 /

During a time of challenges, the Exchange continues to rise to the occasion. From a hiring milestone to supporting Afghan guests, the organization delivered for Soldiers, Airmen, Guardians and their families in 2021.

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SVP Discusses IT’s Human Aspect and the Challenges Ahead

By Robert Philpot / January 11, 2022 /

“Everything we do in this organization is enabled and executed through technology,” Lucas says. “IT is a really exciting part of the organization to be a part of.”

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From Director/CEO Tom Shull: Exchange is Strong During Holiday Season Despite Challenges

By Tom Shull / December 2, 2021 /

The entire Exchange team has worked together to ensure the Black Friday weekend was a success, overcoming obstacles such as industry-wide supply chain challenges and the continuing pandemic.

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COO Leadership Update: Working Through Adversity

By Jason Rosenberg / November 29, 2021 /

Outstanding leaders step up, especially during tough times, and some common traits and styles allow them and their teams to achieve success. Here are seven leadership traits key to helping lead through adversity and keep yourself, and your teams, ready and resilient.

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Exchange is ‘Performing Extremely Well,’ Shull tells ALA

By Julie Mitchell / October 20, 2021 /

At the 74th annual American Logistics Association annual conference, Army & Air Force Exchange Service Director/CEO Tom Shull shared an update on the Department of Defense largest retailer’s performance during the COVID-19 pandemic and its plans to preserve the hard-earned benefit.  

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