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The Exchange is honored to celebrate Vietnam Veterans with recognition ceremonies in stores on or around March 29, National Vietnam War Veterans Day. Stores around the world are taking extra precautions to ensure these special events are conducted with care and concern for the health and well-being of both guests and teammates. “It is the…
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Even during a normal year, the Fort McCoy Exchange has to be flexible. Fort McCoy is a Total Force Training Center, which means it hosts more than 150,000 outside military personnel for training every year. During the COVID-19 pandemic, the store had to be more resilient than usual to serve troops in training, who come…
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The Army & Air Force Exchange Service’s Burger King on Andersen Air Force Base faced a challenge the week of March 1. The restaurant was running low on buns—something that could ultimately dethrone customer satisfaction and the taste of home the Exchange is known for. Because of unforeseen circumstances, the American Bakery in Guam was…
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This week in the Exchange Post, Director/CEO Tom Shull looked back on a year of the Exchange meeting pandemic-era challenges; COO Jason Rosenberg congratulated stellar associates with his Operation: Call Out for March; the JB Myer-Henderson Hall Military Clothing store manager served a very important customer; a Fort Lee associate discussed growing up and working…
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The holidays may be long over, but for the winners of the MILITARY STAR® Your Holiday Bill Is on Us sweepstakes, the best holiday gift came after the new year. The MILITARY STAR credit card program paid more than $40,000 in credit balances for the winners. Five grand-prize winners had their entire bills paid in…
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Call it the gift that keeps on giving. In 2018, the Exchange completed the rollout of the new enterprise point of sale (EPOS) system, bringing the Exchange’s many lines of business together under a unified POS platform. Now, more than two years after the system’s launch, the Exchange’s IT/omni-channel team has leveraged features to realize…
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One in a series honoring the Exchange’s 125 years of family serving family. Jackee Black grew up around the PX at Fort Lee, not knowing she would one day return to give back to the company that meant so much to her childhood. “I would come into the PX and shop with my mother, put…
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When a couple recently came into the Exchange’s Joint Base Myer-Henderson Hall Military Clothing store, manager Alan Poe noticed that they were checking out the display of the Army Green Service Uniform (AGSU), the new World-War-II-inspired Army uniform that the Exchange began rolling out last year. The couple asked how the AGSU had been selling,…
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In stepping into my new role as Exchange Post editor and historian, I’ve also stepped back into some family history – which includes the Exchange and is mostly about my father. Recently, my wife and I have been watching long-form World War II documentaries on Netflix, including “WWII in HD,” which includes once-rare and vivid…
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One year ago, the COVID-19 pandemic changed our world. All of us have been affected. We have mourned the loss of friends and family as we have made changes to protect those we love. At the Exchange, we came together to quickly transform operations and serve those who serve when our support was needed the…
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