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When the Exchange launched its first unmanned automated micro market at the Raven Rock Mountain Complex, Pennsylvania, in 2014, the idea of a world-changing pandemic was far from the minds of most Americans. Yet, six years later, the concept has proved critical in the Exchange’s effort to serve those who serve in a safe, sanitized…
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When shoppers use the MILITARY STAR® card, they save—and so does the Exchange. The card brings approximately $468 million in value annually from interest savings and rewards cards for our Warfighters and their families, while saving the Military Resale Community over $26 million a year in credit card processing fees. Understanding the unique benefits the…
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When the management at the Lewis North Express at Joint Base Lewis-McChord challenged associates to step up their MILITARY STAR® applications numbers, the team responded—in a big way. In 2020, the Express processed more than 300 approved applications—about 115 more than the average for Expresses and surpassing some main stores, as well. Their 2020 total…
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The Exchange’s three core values are Respect Everyone, Courage to Use Good Judgment and Family Serving Family. These are people-focused values that foster our culture of service and support. “Primal Leadership” is one of my favorite leadership books, and it focuses on emotional intelligence with an emphasis on putting people first. One story from the…
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Fort Knox Soldiers, retirees and families may notice an extra shine at the Army & Air Force Exchange Service main PX and mall thanks to recent renovations. The Fort Knox Exchange now has new flooring throughout the store, mall area and food court, energy-efficient lighting, new fixtures and an updated dining area in the food…
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This week in the Exchange Post, Director/CEO Tom Shull outlined the successes of the Exchange during fiscal 2020; associates heroically worked around the clock to save Headquarters and Central Region facilities from the impacts of the winter storm; and three children of military families were rewarded for academic excellence in the Exchange’s You Made the…
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When Antonio Porter studied charts of the representation of minorities in Exchange management track positions, the results surprised him. “I was expecting much lower numbers,” said Porter, the Exchange’s Mid Central regional vice president. “But they showed me that the Exchange is a multi-diverse organization that cares about a workforce made up of people from…
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Exchange stores are recovering after a powerful winter storm devastated Texas and parts of Oklahoma and Louisiana. Most locations remained open. The winter storm, the first of its kind in 100 years, caused waterlines to burst at Headquarters, which knocked computers offline and damaged equipment on the first two floors, forcing the building to close…
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Good grades pay off—especially for the three young winners of the Army & Air Force Exchange Service’s You Made the Grade worldwide sweepstakes. Seventh-grader Sara Cockrell won the grand prize of a $2,000 Exchange gift card, which she received in a presentation at the Fort Bragg Exchange. Seventh-grader Bruce Birch received the second-place $1,500 prize…
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Congratulations on the many successes of 2020! Despite the incredible challenges throughout the COVID-19 pandemic, Team Exchange has much to celebrate as you steadfastly brought mission-essential benefits to Soldiers, Airmen, Retirees, Veterans and military families. Well done! At the onset of the pandemic, we committed to stabilizing our workforce and made it through the year…
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